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Predictive to Prescriptive Analysis for Customer Churn in Telecom Industry Using Hybrid Data Mining Techniques

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References

1993Customer satisfaction, customer retention, and market share2,151 cited
2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
2009Churn models for prepaid customers in the cellular telecommunication industry using large data marts102 cited
2016Analysis of customer churn prediction in telecom industry using decision trees and logistic regression101 cited
2013A Hybrid Churn Prediction Model in Mobile Telecommunication Industry57 cited
2008Customer Churn Time Prediction in Mobile Telecommunication Industry Using Ordinal Regression37 cited

Cited by

2021Retail Customer Churn Analysis using RFM Model and K-Means Clustering11 cited

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