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The measurement of degree of servitization: literature review and recommendations
16 references·16 citing·41 second hopsampled
The measurement of degree of servitization: literature review and recommendations (2019)The measurement of degree of servitizatio…Servitization: revisiting the state-of-the-art and research priorities (2017)Servitization: revisiting the…Conducting systematic literature review in operations management (2016)Conducting systematic literat…Service Research Priorities in a Rapidly Changing Context (2015)Service Research Priorities i…Social Research Methods (2014)Social Research MethodsHybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully (2011)Hybrid Offerings: How Manufac…The servitization of manufacturing (2009)The servitization of manufact…Exploring the financial consequences of the servitization of manufacturing (2008)Exploring the financial conse…Effect of Service Transition Strategies on Firm Value (2008)Effect of Service Transition …Three options for citation tracking: Google Scholar, Scopus and Web of Science (2006)Three options for citation tr…Uncertainty and Sensitivity Analysis Techniques as Tools for the Quality Assessment of Composite Indicators (2005)Uncertainty and Sensitivity A…Overcoming the Service Paradox in Manufacturing Companies (2005)Overcoming the Service Parado…Essential Guide to Qualitative Methods in Organizational Research (2004)Essential Guide to Qualitativ…Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…Managing the transition from products to services (2003)Managing the transition from …Servitization of business: Adding value by adding services (1988)Servitization of business: Ad…Content Analysis in Consumer Research (1977)Content Analysis in Consumer …An exploration of digital servitization business models in manufacturing SMEs (2025)An exploration of digital ser…Unpacking the triple Nexus: Environmental performance, economic performance and servitization – A systematic review and theoretical reflections (2024)Unpacking the triple Nexus: E…Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal (2024)Synthesizing three decades of…Supply chain concentration, digitalization and servitization of manufacturing firms (2024)Supply chain concentration, d…Cultural change in servitization – a conceptual review and framework (2024)Cultural change in servitizat…Service strategy’s effect on firm performance: A meta-analysis of the servitization literature (2023)Service strategy’s effect on …How servitization affects firm performance: the moderating roles of corporate social responsibility and green innovation (2023)How servitization affects fir…Digital Pathways to Success: The Transformative Power of Digitalization and Digital Capabilities on SMEs’ Financial Performance (2023)Digital Pathways to Success: …Servitization maturity model: developing distinctive capabilities for successful servitization in manufacturing companies (2022)Servitization maturity model:…Manufacturing servitization in the digital economy: a configurational analysis from dynamic capabilities and lifecycle perspective (2022)Manufacturing servitization i…Digital Servitization and Firm Performance: Technology Intensity Approach (2022)Digital Servitization and Fir…Servitization strategy, manufacturing organizations and firm performance: a theoretical framework (2021)Servitization strategy, manuf…Servitization and performance: the moderating effect of supply chain integration (2021)Servitization and performance…How industrial convergence affects regional green development efficiency: A spatial conditional process analysis (2021)How industrial convergence af…From Goods to Services and from Linear to Circular: The Role of Servitization’s Challenges and Drivers in the Shifting Process (2021)From Goods to Services and fr…Mobile chat servitization in the customer journey: from social capability to social suitability (2020)Mobile chat servitization in …State-of-the-art in product-service systems (2007)Product–Service Systems (PSS) business models and tactics – a systematic literature review (2014)Fifteen Years of Research on Business Model Innovation (2016)Circular business models: A review (2020)What Is Total Quality Control (1985)Marketing management: analysis. planning. implementation and control (2000)Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance (2013)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Reliability of Content Analysis: The Case of Nominal Scale Coding (1955)The general inquirer: A computer approach to content analysis. (1966)Content Analysis for the Social Sciences and Humanities. (1970)Market-Oriented Ethnography: Interpretation Building and Marketing Strategy Formulation (1994)A Content Analysis of the Content Analysis Literature in Organization Studies: Research Themes, Data Sources, and Methodological Refinements (2007)How Does Brand-related User-generated Content Differ across YouTube, Facebook, and Twitter? (2012)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evolving to a New Dominant Logic for Marketing (2003)Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)Customer experience: fundamental premises and implications for research (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)Case Study Research: Design and Methods (1991)Customer experience management: toward implementing an evolving marketing concept (2015)Creating Enduring Customer Value (2016)Digital servitization business models in ecosystems: A theory of the firm (2019)Case Study Research: Design and Methods (1984)The Use of Qualitative Content Analysis in Case Study Research (2008)Introduction to Qualitative Research (2017)Is thematic analysis used well in health psychology? 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References

  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 1988Servitization of business: Adding value by adding services2,640 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1977Content Analysis in Consumer Research2,310 cited
  • 2004Essential Guide to Qualitative Methods in Organizational Research1,832 cited
  • 2009The servitization of manufacturing1,541 cited
  • 2015Service Research Priorities in a Rapidly Changing Context1,469 cited
  • 2008Exploring the financial consequences of the servitization of manufacturing1,371 cited
  • 2011Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully1,010 cited
  • 2005Overcoming the Service Paradox in Manufacturing Companies995 cited
  • 2005Uncertainty and Sensitivity Analysis Techniques as Tools for the Quality Assessment of Composite Indicators975 cited
  • 2008Effect of Service Transition Strategies on Firm Value870 cited
  • 2014Social Research Methods863 cited
  • 2016Conducting systematic literature review in operations management817 cited
  • 2006Three options for citation tracking: Google Scholar, Scopus and Web of Science

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751 cited
  • 2017Servitization: revisiting the state-of-the-art and research priorities695 cited
  • Cited by

    • 2021How industrial convergence affects regional green development efficiency: A spatial conditional process analysis140 cited
    • 2021Servitization strategy, manufacturing organizations and firm performance: a theoretical framework48 cited
    • 2021Servitization and performance: the moderating effect of supply chain integration44 cited
    • 2022Manufacturing servitization in the digital economy: a configurational analysis from dynamic capabilities and lifecycle perspective41 cited
    • 2021From Goods to Services and from Linear to Circular: The Role of Servitization’s Challenges and Drivers in the Shifting Process39 cited
    • 2024Synthesizing three decades of digital servitization: a systematic literature review and conceptual framework proposal37 cited
    • 2022Digital Servitization and Firm Performance: Technology Intensity Approach36 cited
    • 2022Servitization maturity model: developing distinctive capabilities for successful servitization in manufacturing companies36 cited
    • 2023Service strategy’s effect on firm performance: A meta-analysis of the servitization literature31 cited
    • 2023How servitization affects firm performance: the moderating roles of corporate social responsibility and green innovation29 cited
    • 2024Supply chain concentration, digitalization and servitization of manufacturing firms28 cited
    • 2023Digital Pathways to Success: The Transformative Power of Digitalization and Digital Capabilities on SMEs’ Financial Performance24 cited
    • 2020Mobile chat servitization in the customer journey: from social capability to social suitability18 cited
    • 2024Unpacking the triple Nexus: Environmental performance, economic performance and servitization – A systematic review and theoretical reflections17 cited
    • 2025An exploration of digital servitization business models in manufacturing SMEs15 cited
    • 2024Cultural change in servitization – a conceptual review and framework10 cited