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Relational bonds, customer engagement, and service quality

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References

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1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
2011PLS-SEM: Indeed a Silver Bullet21,614 cited
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1999Use of partial least squares (PLS) in strategic management research: a review of four recent studies7,307 cited

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2000

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

6,398 cited

1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited

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