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Customer’s loyalty and trial intentions within the retailer: the moderating role of variety-seeking tendency
16 references·1 citing·48 second hop
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1998Assessing Measurement Invariance in Cross‐National Consumer Research4,759 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2013Structural Equation Modeling With AMOS3,959 cited
  • 1991Managing Brand Equity3,818 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2001Developing and validating a multidimensional consumer-based brand equity scale2,991 cited
  • 1998Market-Based Assets and Shareholder Value: A Framework for Analysis2,363 cited
  • 2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
  • 1998Brand Equity as a Signaling Phenomenon1,968 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 2008Advancing formative measurement models1,454 cited
  • 1995Measuring customer‐based brand equity1,388 cited
  • 2000Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis

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1,179 cited
  • 2005Consumer‐based brand equity: improving the measurement – empirical evidence1,034 cited
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    • 2022The Dual Effects of Consumer Satisfaction on Brand Switching Intention of Sharing Apparel10 cited