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Social contagion of online and offline deviant behaviors and its value outcomes: The case of tourism ecosystems
16 references·9 citing·41 second hop
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References

  • 1983The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields38,372 cited
  • 1991Institutions, Institutional Change and Economic Performance24,871 cited
  • 1983The Iron Caged Revisited : Institutional Isomorphism and Collective Rationality in Organizational Fields9,047 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2014Experimental evidence of massive-scale emotional contagion through social networks3,683 cited
  • 2011Institutional Complexity and Organizational Responses3,500 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
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  • 1987Social Contagion and Innovation: Cohesion versus Structural Equivalence2,402 cited
  • 2006The Service-dominant Logic of Marketing: Dialog, Debate, and Directions1,671 cited
  • 2016Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud1,261 cited
  • 2011Contextualization and value-in-context: How context frames exchange1,162 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2007Multichannel customer management: Understanding the research-shopper phenomenon999 cited
  • 2010Opinion Leadership and Social Contagion in New Product Diffusion993 cited
  • Cited by

    • 2020A critical analysis of service ecosystems research: rethinking its premises to move forward68 cited
    • 2023Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda43 cited
    • 2022A systematic review of ethical issues in hospitality and tourism innovation27 cited
    • 2021Addressing customer misbehavior contagion in access-based services25 cited
    • 2024The co-existence of brand value co-creation and co-destruction across the customer journey in a complex higher education brand23 cited
    • 2021A study on the influencing factors of value co-destruction behavior in tourism interaction from the perspective of customer subjective fitting13 cited
    • 2022Value co-destruction in online collaborative networks12 cited
    • 2022Unethical customer behaviour: causes and consequences10 cited
    • 2024Bitcoin adoption in online payments: examining consumer intentions and word-of-mouth recommendations8 cited