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The Effect of Performance Quality and Customer Education on Attitudinal Loyalty: A Cross-Country Study of Opera Festival Attendees
16 references·0 citing·52 second hop
The Effect of Performance Quality and Customer Education on Attitudinal Loyalty: A Cross-Country Study of Opera Festival Attendees (2019)The Effect of Performance Quality and Cus…The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts (2010)The consequence of appraisal …Measuring festival quality and value affecting visitors’ satisfaction and loyalty using a structural approach (2009)Measuring festival quality an…Maintaining customer relationships in high credence services (2007)Maintaining customer relation…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Living, and thinking about it: two perspectives on life (2005)Living, and thinking about it…Arts participation as cultural capital in the United States, 1982–2002: Signs of decline? (2004)Arts participation as cultura…A Handbook of Cultural Economics (2003)A Handbook of Cultural Econom…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Measurement in a cross‐cultural environment: survey translation issues (2000)Measurement in a cross‐cultur…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Popular Appeal Versus Expert Judgments of Motion Pictures (1999)Popular Appeal Versus Expert …Motives of visitors attending festival events (1997)Motives of visitors attending…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Practical Research: Planning and Design (1990)Practical Research: Planning …National Cultures in Four Dimensions: A Research-Based Theory of Cultural Differences among Nations (1983)National Cultures in Four Dim…Nonprofit Enterprise in the Performing Arts (1981)Nonprofit Enterprise in the P…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Happiness is everything, or is it? 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References

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  • 1990Practical Research: Planning and Design9,309 cited
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  • 1983National Cultures in Four Dimensions: A Research-Based Theory of Cultural Differences among Nations1,675 cited
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  • 2000Measurement in a cross‐cultural environment: survey translation issues618 cited
  • 2005Living, and thinking about it: two perspectives on life585 cited
  • 2004Arts participation as cultural capital in the United States, 1982–2002: Signs of decline?495 cited
  • 2009Measuring festival quality and value affecting visitors’ satisfaction and loyalty using a structural approach482 cited
  • 1999Popular Appeal Versus Expert Judgments of Motion Pictures323 cited
  • 2010The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts258 cited
  • 1981Nonprofit Enterprise in the Performing Arts

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  • 2007Maintaining customer relationships in high credence services188 cited
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