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How do the combinations of sales control systems influence sales performance? The mediating roles of distinct customer-oriented behaviors
16 references·16 citing·43 second hopsampled
How do the combinations of sales control systems influence sales performance? The mediating roles of distinct customer-oriented behaviors (2019)How do the combinations of sales control …Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully (2011)Hybrid Offerings: How Manufac…Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects (2009)Common Method Bias in Regress…Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Rethinking Customer Solutions…Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis (2006)Salesperson Adaptive Selling …Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Market Orientation: A Meta-An…Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. (2000)Within-group agreement, non-i…Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions (2000)Multilevel Theory, Research, …The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Adaptive Selling: Conceptualization, Measurement, and Nomological Validity (1990)Adaptive Selling: Conceptuali…Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems (1987)Perspectives on Behavior-Base…Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research (1985)Conceptualizing and Measuring…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Managing ambiguity: salesperson bricolage behavior and its organizational determinants (2023)Managing ambiguity: salespers…Exploring antecedents and outcomes of salesperson change agility: a social exchange theory perspective (2023)Exploring antecedents and out…Does innovation ambidexterity influence restaurant economic performance in the post-COVID-19 era? The mediating effect of customer orientation (2023)Does innovation ambidexterity…Do salesforce management systems actually drive salesperson intentions? (2023)Do salesforce management syst…Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective (2023)Do sales control systems affe…Understanding consumers' post-consumption behaviors in C2C social commerce: the role of functional and relational customer orientation (2022)Understanding consumers' post…The interplay between objective and subjective measures of salesperson performance: towards an integrated approach (2022)The interplay between objecti…Synergies between salesperson orientations and sales force control: A person-organization fit perspective on adaptive selling behaviors and sales performance (2022)Synergies between salesperson…Impacts of emotional regulation, adaptive selling and customer-oriented behavior on sales performance: the moderating role of job resourcefulness (2022)Impacts of emotional regulati…Examining the impact of salesperson orientation on creative selling, passive deviance, and organizational outcomes (2022)Examining the impact of sales…Do goal orientations really influence performance? (2022)Do goal orientations really i…Customer Orientation: A Literature Review Based on Bibliometric Analysis (2022)Customer Orientation: A Liter…Formal salesforce control mechanisms and behavioral outcomes (2021)Formal salesforce control mec…Capability management control and salesperson turnover: A double-edged sword in a product complexity scenario (2021)Capability management control…Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors (2020)Frontline employees’ engageme…Effectual selling in service ecosystems (2020)Effectual selling in service …Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Market orientation, marketing capabilities, and firm performance (2009)The Essential Guide to Effect Sizes (2010)Does it Pay to Be Good...And Does it Matter? A Meta-Analysis of the Relationship between Corporate Social and Financial Performance (2011)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Understanding and managing the threat of common method bias: Detection, prevention and control (2021)Common Method Bias: It's Bad, It's Complex, It's Widespread, and It's Not Easy to Fix (2023)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)Toward a theory of customer engagement marketing (2016)Developing Buyer-Seller Relationships (1987)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Coefficient Alpha and the Internal Structure of Tests (1951)Handbook of Industrial and Organizational Psychology. (1977)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)The Ripple Effect: Emotional Contagion and its Influence on Group Behavior (2002)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Enhancing the Effectiveness of Work Groups and Teams (2006)Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 2000Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions4,907 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 2000Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis.3,573 cited
  • 2009Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects2,700 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 2005Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance2,179 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 2007Rethinking Customer Solutions: From Product Bundles to Relational Processes1,376 cited
  • 1985Conceptualizing and Measuring Organizational and Psychological Climate: Pitfalls in Multilevel Research1,284 cited
  • 1987Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems1,197 cited
  • 2011

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Hybrid Offerings: How Manufacturing Firms Combine Goods and Services Successfully
1,010 cited
  • 1990Adaptive Selling: Conceptualization, Measurement, and Nomological Validity870 cited
  • 2006Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis705 cited
  • Cited by

    • 2020Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors73 cited
    • 2022Customer Orientation: A Literature Review Based on Bibliometric Analysis39 cited
    • 2023Do salesforce management systems actually drive salesperson intentions?33 cited
    • 2022Understanding consumers' post-consumption behaviors in C2C social commerce: the role of functional and relational customer orientation31 cited
    • 2022Synergies between salesperson orientations and sales force control: A person-organization fit perspective on adaptive selling behaviors and sales performance30 cited
    • 2022The interplay between objective and subjective measures of salesperson performance: towards an integrated approach28 cited
    • 2023Does innovation ambidexterity influence restaurant economic performance in the post-COVID-19 era? The mediating effect of customer orientation28 cited
    • 2023Exploring antecedents and outcomes of salesperson change agility: a social exchange theory perspective26 cited
    • 2021Capability management control and salesperson turnover: A double-edged sword in a product complexity scenario25 cited
    • 2022Examining the impact of salesperson orientation on creative selling, passive deviance, and organizational outcomes24 cited
    • 2021Formal salesforce control mechanisms and behavioral outcomes23 cited
    • 2020Effectual selling in service ecosystems22 cited
    • 2022Do goal orientations really influence performance?19 cited
    • 2023Managing ambiguity: salesperson bricolage behavior and its organizational determinants18 cited
    • 2022Impacts of emotional regulation, adaptive selling and customer-oriented behavior on sales performance: the moderating role of job resourcefulness18 cited
    • 2023Do sales control systems affect service–sales ambidexterity and salesperson performance? A job demands–resources perspective15 cited