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Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study
12 references·11 citing·44 second hop
Measuring customer satisfaction with some of the controllable elements of the total retail experience: An exploratory study (2001)Measuring customer satisfaction with some…A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)A model of consumer perceptio…A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …A Measure of Service Quality for Retail Stores: Scale Development and Validation (1995)A Measure of Service Quality …A Meta-Analysis of Cronbach's Coefficient Alpha (1994)A Meta-Analysis of Cronbach's…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Zero defections: quality comes to services. (1990)Zero defections: quality come…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…The Halo Effect in Store Image Measurement (1987)The Halo Effect in Store Imag…The Index of Consumer Sentiment toward Marketing (1986)The Index of Consumer Sentime…Sources of consumer satisfaction with retail outlets. (1981)Sources of consumer satisfact…Rotation for Simple Loadings (1966)Rotation for Simple LoadingsCustomer value in self-service kiosks: a systematic literature review (2018)Customer value in self-servic…Customer experience – a review and research agenda (2017)Customer experience – a revie…VISUALSCAPE: A Scale to Measure Visual Experience in Retailing (2016)VISUALSCAPE: A Scale to Measu…Dimensions of Real and Virtual Consumer Experiences (2015)Dimensions of Real and Virtua…Measuring customer pre-purchase satisfaction in a retail setting (2013)Measuring customer pre-purcha…Service Quality (2012)Service QualityAtmospheric effects on hedonic and utilitarian customers (2012)Atmospheric effects on hedoni…The paradox of progress: inexperienced consumers’ choice of major household appliances (2010)The paradox of progress: inex…An empirical study of online shopping customer satisfaction in China: a holistic perspective (2008)An empirical study of online …The controllable elements of the total retail experience: A study of clothing shoppers (2003)The controllable elements of …Measuring customer satisfaction with the controllable elements of the in-store shopping experience (2001)Measuring customer satisfacti…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea (2013)Moderating effects of online shopping experience on customer satisfaction and repurchase intentions (2014)The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment (2021)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)Modern factor analysis (1960)Modern Factor Analysis (1969)Evaluating the use of exploratory factor analysis in psychological research. (1999)Sample size in factor analysis. (1999)Exploratory Structural Equation Modeling (2009)What is coefficient alpha? An examination of theory and applications. (1993)The C-OAR-SE procedure for scale development in marketing (2002)Consumer acceptance of online banking: an extension of the technology acceptance model (2004)How destination image and evaluative factors affect behavioral intentions? (2006)Measuring Service Quality: A Reexamination and Extension (1992)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Customer experience: fundamental premises and implications for research (2020)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’ (2022)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,298 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations6,024 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1994A Meta-Analysis of Cronbach's Coefficient Alpha3,051 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation2,021 cited
  • 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer880 cited
  • 1966Rotation for Simple Loadings499 cited
  • 1981Sources of consumer satisfaction with retail outlets.380 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation282 cited
  • 1986The Index of Consumer Sentiment toward Marketing250 cited
  • 1987The Halo Effect in Store Image Measurement78 cited

Cited by

  • 2017Customer experience – a review and research agenda497 cited
  • 2008An empirical study of online shopping customer satisfaction in China: a holistic perspective382 cited
  • 2018

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Customer value in self-service kiosks: a systematic literature review
44 cited
  • 2001Measuring customer satisfaction with the controllable elements of the in-store shopping experience33 cited
  • 2013Measuring customer pre-purchase satisfaction in a retail setting26 cited
  • 2010The paradox of progress: inexperienced consumers’ choice of major household appliances15 cited
  • 2016VISUALSCAPE: A Scale to Measure Visual Experience in Retailing12 cited
  • 2015Dimensions of Real and Virtual Consumer Experiences12 cited
  • 2012Atmospheric effects on hedonic and utilitarian customers9 cited
  • 2003The controllable elements of the total retail experience: A study of clothing shoppers7 cited
  • 2012Service Quality5 cited