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PENGUATAN KEPUASAN MODEL HUBUNGAN E-SERVICE QUALITY DAN E-LOYALTY PADA KONSUMEN GO-JEK DAN GRAB
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PENGUATAN KEPUASAN MODEL HUBUNGAN E-SERVICE QUALITY DAN E-LOYALTY PADA KONSUMEN GO-JEK DAN GRAB (2019)PENGUATAN KEPUASAN MODEL HUBUNGAN E-SERVI…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Service Management (Mewujudkan Layanan Prima) (2012)Service Management (Mewujudka…Metode Penelitian Bisnis (2012)Metode Penelitian BisnisAn examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping (2010)An examination of the effects…Web site design, trust, satisfaction and e‐loyalty: the Indian experience (2008)Web site design, trust, satis…A strategic approach to building online customer loyalty: integrating customer profitability tiers (2006)A strategic approach to build…Dimensional hierarchy of retail website quality (2004)Dimensional hierarchy of reta…eTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries (2001)The Global Internet Shopper: …E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Loyal Traveler: Examining a Typology of Service Patronage (1997)The Loyal Traveler: Examining…Why Satisfied Customers Defect (1996)Why Satisfied Customers DefectWhy Satisfied Customers Defect (1995)Why Satisfied Customers DefectMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Pengaruh Service Quality, E-Trust Terhadap E-Satisfaction Dan E-Loyalty Konsumen (2021)Pengaruh Service Quality, E-T…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)E-S-QUAL (2004)Qualitative Data Analysis (2008)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Possessions and the Extended Self (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)E‐satisfaction and e‐loyalty: A contingency framework (2003)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Influence Analysis of Return on Assets (ROA), Return on Equity (ROE), Net Profit Margin (NPM), Debt To Equity Ratio (DER), and current ratio (CR), Against Corporate Profit Growth In Automotive In Indonesia Stock Exchange (2014)Effect of Training, Competence and Discipline on Employee Performance in Company (Case Study in PT. Asuransi Bangun Askrida) (2015)The Influence of Motivation, Work Discipline, and Compensation on Employee Performance (2021)Customer value: The next source for competitive advantage (1997)Whence Consumer Loyalty? (1999)KEPUASAN PELANGGAN MEMEDIASI PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP LOYALITAS PELANGGAN (2018)An Empirical Research of Factors Affecting Customer Satisfaction: A Case of the Indonesian E-Commerce Industry (2019)Pengaruh kepercayaan dan kepuasan pelanggan terhadap loyalitas pelanggan pada Pusaka Kebaya di Singaraja (2020)Managing Internet Product Returns: A Focus on Effective Service Operations (2007)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Effect of social commerce factors on user purchase behavior: An empirical investigation from renren.com (2015)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,340 cited
  • 1995Why Satisfied Customers Defect2,230 cited
  • 2000E-satisfaction: an initial examination2,017 cited
  • 2012Metode Penelitian Bisnis1,214 cited
  • 1996Why Satisfied Customers Defect818 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2012Service Management (Mewujudkan Layanan Prima)561 cited
  • 2010An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping413 cited
  • 2001The Global Internet Shopper: Evidence from Shopping Tasks in Twelve Countries347 cited
  • 1997The Loyal Traveler: Examining a Typology of Service Patronage322 cited
  • 2004Dimensional hierarchy of retail website quality273 cited
  • 2008Web site design, trust, satisfaction and e‐loyalty: the Indian experience179 cited

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2006
A strategic approach to building online customer loyalty: integrating customer profitability tiers
159 cited

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  • 2021Pengaruh Service Quality, E-Trust Terhadap E-Satisfaction Dan E-Loyalty Konsumen17 cited