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Driving Factors of Consumer Irrationality in Omnichannel Consumer Behaviour
16 references·0 citing·42 second hop
Driving Factors of Consumer Irrationality in Omnichannel Consumer Behaviour (2019)Driving Factors of Consumer Irrationality…Consumer showrooming: Value co-destruction (2017)Consumer showrooming: Value c…Tell me what they are like and I will tell you where they buy. An analysis of omnichannel consumer behavior (2016)Tell me what they are like an…Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention (2016)Omnichannel Customer Behavior…Choice confidence in the webrooming purchase process: The impact of online positive reviews and the motivation to touch (2016)Choice confidence in the webr…Identifying patterns in channel usage across the search, purchase and post-sales stages of shopping (2015)Identifying patterns in chann…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Categorization of multiple ch…Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing (2014)Introduction to the Special I…Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience (2014)Fashion Shopping in Multichan…Towards a Better Measure of Customer Experience (2013)Towards a Better Measure of C…Apparel product attributes, web browsing, and e-impulse buying on shopping websites (2011)Apparel product attributes, w…Multichannel Shopping: Causes and Consequences (2007)Multichannel Shopping: Causes…Consumer Behaviour: A European Perspective (1999)Consumer Behaviour: A Europea…Existential consumption and irrational desire (1997)Existential consumption and i…Communicating Price Information through Semantic Cues: The Moderating Effects of Situation and Discount Size (1996)Communicating Price Informati…An approach to environmental psychology (1974)An approach to environmental …Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Challenges and Opportunities in Multichannel Customer Management (2006)Multichannel customer management: Understanding the research-shopper phenomenon (2007)Toward a three-dimensional framework for omni-channel (2017)Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Estimating Nonresponse Bias in Mail Surveys (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Behavioral Consequences of Service Quality (1996)Customer experience management in hospitality (2017)Digital banking, customer experience and bank financial performance (2018)Customer experience in tourism: A review of definitions, components, and measurements (2020)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)How augmented reality apps are accepted by consumers: A comparative analysis using scales and opinions (2016)Enhancing the online decision-making process by using augmented reality: A two country comparison of youth markets (2017)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Are Multichannel Customers Really more Valuable? The Moderating Role of Product Category Characteristics (2013)Customer engagement in service (2017)On the Evaluation of Structural Equation Models (1988)Hedonic shopping motivations (2003)Impulse buying: a meta-analytic review (2019)Shopping in the digital world: Examining customer engagement through augmented reality mobile applications (2019)Understanding impulse buying in mobile commerce: An investigation into hedonic and utilitarian browsing (2019)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Digital economy: An innovation driver for total factor productivity (2021)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Channel integration quality, perceived fluency and omnichannel service usage: The moderating roles of internal and external usage experience (2018)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Emotions in segmentation (2004)“If I was going to die I should at least be having fun”: Travel blogs, meaning and tourist experience (2015)eSports – Competitive sports or recreational activity? (2017)
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References

  • 1974An approach to environmental psychology7,295 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2014Introduction to the Special Issue Information Technology in Retail: Toward Omnichannel Retailing724 cited
  • 2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing680 cited
  • 2013Towards a Better Measure of Customer Experience629 cited
  • 2011Apparel product attributes, web browsing, and e-impulse buying on shopping websites554 cited
  • 1999Consumer Behaviour: A European Perspective503 cited
  • 2014Fashion Shopping in Multichannel Retail: The Role of Technology in Enhancing the Customer Experience451 cited
  • 2016Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention393 cited
  • 2007Multichannel Shopping: Causes and Consequences393 cited
  • 1997Existential consumption and irrational desire359 cited
  • 2016Choice confidence in the webrooming purchase process: The impact of online positive reviews and the motivation to touch278 cited
  • 1996Communicating Price Information through Semantic Cues: The Moderating Effects of Situation and Discount Size230 cited
  • 2016Tell me what they are like and I will tell you where they buy. An analysis of omnichannel consumer behavior

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150 cited
  • 2017Consumer showrooming: Value co-destruction149 cited
  • 2015Identifying patterns in channel usage across the search, purchase and post-sales stages of shopping148 cited
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