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The Value of Buy‐Online‐and‐Pickup‐in‐Store in Omni‐Channel: Evidence from Customer Usage Data

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References

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2000Management of Multi-Item Retail Inventory Systems with Demand Substitution

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423 cited

2012The effects of retail channel integration through the use of information technologies on firm performance403 cited

2013The Effect of In-Store Travel Distance on Unplanned Spending: Applications to Mobile Promotion Strategies351 cited

Cited by

2020Omnichannel retailing operations with coupon promotions62 cited
2023Supervised machine learning for theory building and testing: Opportunities in operations management57 cited
2023Understanding the Continuance Intention of Omnichannel: Combining TAM and TPB51 cited
2023The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store43 cited
2021Assortment optimization in omni-channel retailing43 cited
2022What Drives Customer Engagement in Omnichannel Retailing? The Role of Omnichannel Integration, Perceived Fluency, and Perceived Flow42 cited
2022The Different Phases of the Omnichannel Consumer Buying Journey: A Systematic Literature Review and Future Research Directions42 cited
2022Game theoretical analysis of service effort timing scheme strategies in dual-channel supply chains42 cited
2022Physician engagement in online medical teams: A multilevel investigation38 cited
2022Factors of customers’ channel choice in an omnichannel environment: a systematic literature review38 cited
2020Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service38 cited
2021Price and quality decisions in a vertically-differentiated supply chain with an “Online-to-Store” channel30 cited
2022Information effect of buy-online-and-pick-up-in-store in omnichannel retailing with store replenishment30 cited
2023Physical or virtual showroom? The decision for omni-channel retailers in the context of cross-channel free-riding30 cited
2022Do as You Say, or I Will: Retail signal congruency in buy‐online‐pickup‐in‐store and negative word‐of‐mouth29 cited
2024Supply chain representation on the board of directors and firm performance: A balance of relational rents and agency costs29 cited