SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Managing negative word-of-mouth: the interplay between locus of causality and social presence
16 references·0 citing·55 second hopsampled
Managing negative word-of-mouth: the interplay between locus of causality and social presence (2019)Managing negative word-of-mouth: the inte…Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site (2009)Effects of Word-of-Mouth vers…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…The effects of customer participation in co-created service recovery (2007)The effects of customer parti…Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)Service Failure and Recovery:…Cognitive Load Measurement as a Means to Advance Cognitive Load Theory (2003)Cognitive Load Measurement as…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…Attributional Thoughts about Consumer Behavior (2000)Attributional Thoughts about …Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues (1988)Consumer Complaint Intentions…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Studies on anger and aggression: Implications for theories of emotion. (1983)Studies on anger and aggressi…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…A self-presentational view of social phenomena. (1982)A self-presentational view of…A self-presentational view of social phenomena. (1982)A self-presentational view of…Feeling and thinking: Preferences need no inferences. (1980)Feeling and thinking: Prefere…A cognitive (attribution)-emotion-action model of motivated behavior: An analysis of judgments of help-giving. (1980)A cognitive (attribution)-emo…Cognitive Load During Problem Solving: Effects on Learning (1988)Cognitive Architecture and Instructional Design (1998)Nine Ways to Reduce Cognitive Load in Multimedia Learning (2003)Cognitive Load Theory and Complex Learning: Recent Developments and Future Directions (2005)Element Interactivity and Intrinsic, Extraneous, and Germane Cognitive Load (2010)Cognitive Architecture and Instructional Design: 20 Years Later (2019)Generalized expectancies for internal versus external control of reinforcement. (1966)Psychological stress and the coping process (1966)Learned helplessness in humans: Critique and reformulation. (1978)Emotional Intelligence (1990)Expectancy–Value Theory of Achievement Motivation (2000)Motivational Beliefs, Values, and Goals (2002)The Principles of Psychology (1891)Telling more than we can know: Verbal reports on mental processes. (1977)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Put Your Money Where Your Mouth Is! Explaining Collective Action Tendencies Through Group-Based Anger and Group Efficacy. (2004)Relative Deprivation (2011)Brand Loyalty: Measurement and Management (1978)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)The Repertoire of Nonverbal Behavior: Categories, Origins, Usage, and Coding (1969)Subjective Well-Being (1984)The Elaboration Likelihood Model of Persuasion (1986)Prospect theory: An analysis of decision under risk (1988)SWOT ANALYSIS: A THEORETICAL REVIEW (2017)Взаимосвязь статуса занятости и пола с уровнем психологического благополучия (2026)An Information Processing Theory of Consumer Choice (1979)Corporate social responsibility and consumers' attributions and brand evaluations in a product–harm crisis (2004)Word of mouth and interpersonal communication: A review and directions for future research (2014)A Theory of Social Comparison Processes (1954)The Presentation of Self in Everyday Life. (1956)Panacea or Panopticon? (1994)A Social Identity Model of Deindividuation Phenomena (1995)Self-Benefit versus Other-Benefit Marketing Appeals: Their Effectiveness in Generating Charitable Support (2009)A Theory of Cognitive Dissonance (2017)Investigating Causal Relations by Econometric Models and Cross-spectral Methods (1969)Time Series Analysis: Forecasting and Control (1977)Macroeconomics and Reality (1980)Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing (2012)The future of social media in marketing (2019)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)"From Jerusalem to Jericho": A study of situational and dispositional variables in helping behavior. (1973)A theory of motivation for some classroom experiences. (1979)Personality Disorder: the Patients Psychiatrists Dislike (1988)Altruism: A Review Of Recent Theory And Research (1990)The dynamics of warmth and competence judgments, and their outcomes in organizations (2011)Beyond the Pleasure Principle (2015)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1980Feeling and thinking: Preferences need no inferences.8,070 cited
  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2003Cognitive Load Measurement as a Means to Advance Cognitive Load Theory2,525 cited
  • 2009Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site2,453 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 1983Studies on anger and aggression: Implications for theories of emotion.1,229 cited
  • 1982A self-presentational view of social phenomena.1,229 cited
  • 1980A cognitive (attribution)-emotion-action model of motivated behavior: An analysis of judgments of help-giving.1,073 cited
  • 1988Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues1,041 cited
  • 1982A self-presentational view of social phenomena.998 cited
  • 2003Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction956 cited
  • 2000Attributional Thoughts about Consumer Behavior902 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2003
Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services
897 cited
  • 2007The effects of customer participation in co-created service recovery757 cited
  • Cited by

    No citing works inside the corpus for this window.