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Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing
16 references·10 citing·36 second hop
Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing (2019)Assessing the role of product category in…An updated and expanded assessment of PLS-SEM in information systems research (2017)An updated and expanded asses…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…An Examination of Selected Marketing Mix Elements and Brand Equity (2000)An Examination of Selected Ma…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Measuring the Involvement Construct (1985)Measuring the Involvement Con…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Amplifying commitment and word-of-mouth in fashion retailing through omni-channel experiences (2024)Amplifying commitment and wor…A Good Signal: How Firms Can Utilize Country of Origin as a Strategic Analytical Tool (2024)A Good Signal: How Firms Can …"To buy or not to buy" the intention to purchase visual arts in the UAE (2024)"To buy or not to buy" the in…Why switch? The role of customer variety-seeking and engagement in driving service switching intention (2023)Why switch? The role of custo…The role of customer personality in premium banking services (2022)The role of customer personal…The missing link in the evolution of product design: a strategy roadmap towards product development success (2022)The missing link in the evolu…A cross cultural examination of “off-price” fashion shopping (2022)A cross cultural examination …Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions? (2021)Premium versus affordable clo…How perceptions of relationship investment influence customer loyalty: the mediating role of perceived value and the moderating role of relationship proneness (2021)How perceptions of relationsh…Analysing the predictors of the young buyers' satisfaction in the e-retailing apparel sector (2021)Analysing the predictors of t…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)The Theory of Buyer Behavior (1971)An Information Processing Theory of Consumer Choice (1979)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2017An updated and expanded assessment of PLS-SEM in information systems research4,033 cited
  • 2000An Examination of Selected Marketing Mix Elements and Brand Equity3,370 cited
  • 2006

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Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis
2,596 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
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    • 2023Why switch? The role of customer variety-seeking and engagement in driving service switching intention30 cited
    • 2021Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions?24 cited
    • 2022The role of customer personality in premium banking services21 cited
    • 2021Analysing the predictors of the young buyers' satisfaction in the e-retailing apparel sector20 cited
    • 2024A Good Signal: How Firms Can Utilize Country of Origin as a Strategic Analytical Tool19 cited
    • 2022A cross cultural examination of “off-price” fashion shopping13 cited
    • 2022The missing link in the evolution of product design: a strategy roadmap towards product development success12 cited
    • 2024Amplifying commitment and word-of-mouth in fashion retailing through omni-channel experiences9 cited
    • 2024"To buy or not to buy" the intention to purchase visual arts in the UAE8 cited