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The customer experience – loyalty link: moderating role of motivation orientation
16 references·11 citing·41 second hop
The customer experience – loyalty link: moderating role of motivation orientation (2019)The customer experience – loyalty link: m…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Diary Methods: Capturing Life as it is Lived (2002)Diary Methods: Capturing Life…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 (1992)Extrinsic and Intrinsic Motiv…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Estimating Nonresponse Bias in Mail Surveys (1977)Estimating Nonresponse Bias i…Why do customers choose online or offline channels? A framework of motives and its application in an international context (2024)Why do customers choose onlin…Unravelling the customer journey: A conceptual framework and research agenda (2024)Unravelling the customer jour…Impact of perceived ease of use on impulsive buying behaviour through mobile commerce with hedonic and utilitarian effects (2024)Impact of perceived ease of u…Does metaverse fidelity matter? Testing the impact of fidelity on consumer responses in virtual retail stores (2024)Does metaverse fidelity matte…Multirooming: generating e-satisfaction throughout omnichannel consumer journey design and online customer experience (2023)Multirooming: generating e-sa…The Theoretical and Practical Evolution of Customer Journey and Its Significance in Services Sustainability (2022)The Theoretical and Practical…Investigating the Impacts of Hotel Brand Experience on Brand Loyalty: The Mediating Role of Brand Positioning (2021)Investigating the Impacts of …Customer-based brand equity and customer engagement in experiential services: insights from an emerging economy (2021)Customer-based brand equity a…Customer experience research: intellectual structure and future research opportunities (2021)Customer experience research:…A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing (2021)A collaborative application o…“Going on a sensory adventure, a touchy subject?”: investigating haptic technology and consumer adventure orientation (2021)“Going on a sensory adventure…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys12,220 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1977Estimating Nonresponse Bias in Mail Surveys10,334 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
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  • 1999Whence Consumer Loyalty?7,319 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 16,231 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions

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5,610 cited
  • 2002Diary Methods: Capturing Life as it is Lived3,834 cited
  • Cited by

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    • 2021Customer experience research: intellectual structure and future research opportunities38 cited
    • 2021Investigating the Impacts of Hotel Brand Experience on Brand Loyalty: The Mediating Role of Brand Positioning33 cited
    • 2022The Theoretical and Practical Evolution of Customer Journey and Its Significance in Services Sustainability28 cited
    • 2024Why do customers choose online or offline channels? A framework of motives and its application in an international context21 cited
    • 2023Multirooming: generating e-satisfaction throughout omnichannel consumer journey design and online customer experience21 cited
    • 2024Does metaverse fidelity matter? Testing the impact of fidelity on consumer responses in virtual retail stores20 cited
    • 2024Impact of perceived ease of use on impulsive buying behaviour through mobile commerce with hedonic and utilitarian effects18 cited
    • 2021“Going on a sensory adventure, a touchy subject?”: investigating haptic technology and consumer adventure orientation17 cited
    • 2021A collaborative application of design thinking and Taguchi approach in restaurant service design for food wellbeing15 cited