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Rethinking co-creation: the fluid and relational process of value co-creation in public service organizations

16 references·16 citing·45 second hopsampled

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References

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2019Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services

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216 cited

2006Valuing the Real Option of Abandoning Unprofitable Customers When Calculating Customer Lifetime Value137 cited

Cited by

2021The Nexus of CSR and Co-Creation: A Roadmap towards Consumer Loyalty63 cited
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2022A typology of dis/value in public service delivery27 cited
2021Enhancing public service innovation through value co-creation: Capacity building and the ‘innovative imagination’27 cited
2020Healthy Living and Co-Production: Evaluation of Processes and Outcomes of a Health Promotion Initiative Co-Produced with Adolescents22 cited
2023Understanding public service supply chain management: a systematic literature review22 cited
2021Value Propositions in Public Collaborations: Regaining Organizational Focus Through Value Configurations19 cited
2020Co-Creation of Public Values17 cited
2024Street-level bureaucracy and Co-creation: towards theory synthesis and cross-fertilization16 cited
2025The ideational bases of public value co-creation and the philosophy of personalism: Why a relational conception of person matters for solving public problems13 cited
2025Addressing gender (in)equality in the health sector: gender-responsive budgeting as an accounting process for creating public value12 cited
2023Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process11 cited
20221. Kunnskap om samarbeid i velferdstjenestene. Status og utfordringer9 cited
2021Using Situated Interviews to Engage Frail Older People in the Co-production of Improved Emergency Healthcare8 cited
2025Citizens engaging in public service provision: value co-creation or hard work?7 cited
2025Unveiling the Relationship Between Cultural Values and Public (Dis)Value: The Mediation Role of Corruption Perception and Citizen Trust7 cited