EMPLOYEE SATISFACTION IN HOTEL INDUSTRY: THE CASE OF HOTEL RADAN IN PROLOM BANJA

Goran Perić · Sandra Dramićanin · Branislav Sančanin

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Employee Performance and Management Job Satisfaction and Organizational Behavior Employee Performance and Motivation

Abstract

Employees or human resources play a central role in the hotel industry. The quality of hotel employees’ work depends primarily on their job satisfaction. This has directed the subject of the research in this paper to examine the key factors of employee satisfaction in the hotel industry. The survey was conducted using a questionnaire-based test method at the Radan Hotel in Prolom Banja, on a sample of 75 subjects. The most important finding of the research relates to the identification of key factors of employee satisfaction, the most important of which are the working environment of employees, interpersonal relations and communication of management with employees, as well as to the fact that there is not statistically significant influence between demographic variables of respondents and factors of employee satisfaction. Implications, research limitations and suggestions for future research are presented.

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1976The nature and causes of job satisfaction 1997Job satisfaction and gender: Why are women so happy at work?1967The Effect of Performance on Job Satisfaction 2009An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry 2008The impact of employee satisfaction on quality and profitability in high‐contact service industries 2010Work stress and well-being in the hotel industry 2005Job Satisfaction, Job Performance, and Effort: A Reexamination Using Agency Theory 2012Identification of Variables Affecting Employee Satisfaction and Their Impact on the Organization

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