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Service Quality, Relationship Benefit and Experience Value in the Auto Repair Services Sector
16 references·0 citing·48 second hop
Service Quality, Relationship Benefit and Experience Value in the Auto Repair Services Sector (2020)Service Quality, Relationship Benefit and…Customer experience challenges: bringing together digital, physical and social realms (2018)Customer experience challenge…Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach (2017)Consumer and Object Experienc…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Creating Enduring Customer Value (2016)Creating Enduring Customer Va…A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry (2016)A Thematic Exploration of Dig…Customer experience management: toward implementing an evolving marketing concept (2015)Customer experience managemen…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)Understanding customer satisf…The Role of Customer Gratitude in Relationship Marketing (2009)The Role of Customer Gratitud…Service, value networks and learning (2009)Service, value networks and l…Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective (2008)Examining the Antecedents and…The Evolution of Loyalty Intentions (2006)The Evolution of Loyalty Inte…Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Service quality, customer sat…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Specification, evaluation, and interpretation of structural equation models (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Naturalistic inquiry (1985)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer engagement in service (2017)The Discovery of Grounded Theory (2017)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Customer experience: fundamental premises and implications for research (2020)Measuring the Involvement Construct (1985)On the Evaluation of Structural Equation Models (1988)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evolving to a New Dominant Logic for Marketing (2003)Theory of value co-creation: a systematic literature review (2014)Measuring business model innovation: conceptualization, scale development, and proof of performance (2016)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Strength of Weak Ties (1973)Service-dominant logic: continuing the evolution (2007)S-D logic–informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The role of self-determination theory in marketing science: An integrative review and agenda for research (2018)Predictive model assessment in PLS-SEM: guidelines for using PLSpredict (2019)Live streaming commerce from the sellers’ perspective: implications for online relationship marketing (2020)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An empirical examination of continuance intention of mobile payment services (2012)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Understanding the attitude and intention to use smartphone chatbots for shopping (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms (2003)The Effect of Word of Mouth on Sales: Online Book Reviews (2006)Conceptualizing the electronic word-of-mouth process: What we know and need to know about eWOM creation, exposure, and evaluation (2019)Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Social media marketing strategy: definition, conceptualization, taxonomy, validation, and future agenda (2020)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2012Customer value co-creation behavior: Scale development and validation1,675 cited
  • 2016A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry1,125 cited
  • 2009Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China1,103 cited
  • 2015Customer experience management: toward implementing an evolving marketing concept1,039 cited
  • 2009Service, value networks and learning983 cited
  • 2009The Role of Customer Gratitude in Relationship Marketing912 cited
  • 2018Customer experience challenges: bringing together digital, physical and social realms849 cited
  • 2016Creating Enduring Customer Value827 cited
  • 2006The Evolution of Loyalty Intentions787 cited
  • 2017Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach668 cited
  • 2008

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Examining the Antecedents and Consequences of Corporate Reputation: A Customer Perspective
619 cited
  • 2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
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