this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
- 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
- 2004Factor Retention Decisions in Exploratory Factor Analysis: a Tutorial on Parallel Analysis3,100 cited
- 2008Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix1,813 cited
- 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
- 2000Switching barriers and repurchase intentions in services1,570 cited
- 2018quanteda: An R package for the quantitative analysis of textual data1,342 cited
- 2004The Four Service Marketing Myths1,339 cited
- 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,066 cited
- 2016tidytext: Text Mining and Analysis Using Tidy Data Principles in R947 cited
- 2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services912 cited
- 1997Value‐driven relational marketing: From products to resources and competencies857 cited
- 2007Conceptual approaches for defining data, information, and knowledge
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work