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A psychological approach to regaining consumer trust after greenwashing: the case of Chinese green consumers
16 references·16 citing·58 second hopsampled
A psychological approach to regaining consumer trust after greenwashing: the case of Chinese green consumers (2020)A psychological approach to regaining con…Perceived Greenwashing: The Interactive Effects of Green Advertising and Corporate Environmental Performance on Consumer Reactions (2013)Perceived Greenwashing: The I…How Sustainability Ratings Might Deter ‘Greenwashing’: A Closer Look at Ethical Corporate Communication (2011)How Sustainability Ratings Mi…CSR and environmental responsibility: motives and pressures to adopt green management practices (2010)CSR and environmental respons…Trust Repair After An Organization-Level Failure (2009)Trust Repair After An Organiz…The Positive Effect of Green Intellectual Capital on Competitive Advantages of Firms (2007)The Positive Effect of Green …The Driver of Green Innovation and Green Image – Green Core Competence (2007)The Driver of Green Innovatio…Resilient Individuals Use Positive Emotions to Bounce Back From Negative Emotional Experiences. (2004)Resilient Individuals Use Pos…Human, Social, and Now Positive Psychological Capital Management: (2004)Human, Social, and Now Positi…Social Accountability and Corporate Greenwashing (2003)Social Accountability and Cor…The need for and meaning of positive organizational behavior (2002)The need for and meaning of p…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Green marketing and Ajzen’s theory of planned behaviour: a cross‐market examination (1999)Green marketing and Ajzen’s t…Enviropreneurial Marketing Strategy: The Emergence of Corporate Environmentalism as Market Strategy (1997)Enviropreneurial Marketing St…Analysis and Interpretation of Qualitative Data in Consumer Research (1994)Analysis and Interpretation o…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Institutionalized Organizatio…Undoing greenwashing: the roles of greenwashing severity, consumer forgiveness, growth beliefs and apology sincerity (2025)Undoing greenwashing: the rol…Smart, sustainable, and green: the digital transformation of green-marketing (2025)Smart, sustainable, and green…Publication trends and green cosmetics buying behaviour: A comprehensive bibliometric analysis (2025)Publication trends and green …The power of online reviews: Exploring information asymmetry and its impact on green product purchasing behavior (2024)The power of online reviews: …Eco-engagement: Tracing CSR communication's ripple effect on consumer hospitality loyalty (2024)Eco-engagement: Tracing CSR c…Describing brown as green: an examination of the relationship between greenwashing and consumer negative emotive outcomes (2024)Describing brown as green: an…Bright and dark sides of green consumerism: An in-depth qualitative investigation in retailing context (2024)Bright and dark sides of gree…The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation (2023)The betrayal puzzle: Unraveli…Measuring greenwashing: A systematic methodological literature review (2023)Measuring greenwashing: A sys…Green Purchase Behaviour Gap: The Effect of Past Behaviour on Green Food Product Purchase Intentions among Individual Consumers (2023)Green Purchase Behaviour Gap:…Corporate social responsibility decoupling: a systematic literature review and future research agenda (2023)Corporate social responsibili…Climate change and marketing: a bibliometric analysis of research from 1992 to 2022 (2023)Climate change and marketing:…Trust in Green Advertising: Mediating Role of Environmental Involvement (2022)Trust in Green Advertising: M…Green brand ambidexterity and consumer satisfaction: the symmetric and asymmetric approach (2022)Green brand ambidexterity and…How going green builds trusting beliefs (2021)How going green builds trusti…Greenwashing Study and Consumers’ Behavioral Intentions (2020)Greenwashing Study and Consum…The Social Construction of Reality (1967)Organizational Control: Two Functions (1975)Educational Organizations as Loosely Coupled Systems (1976)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Self-efficacy mechanism in human agency. 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References

  • 1977Institutionalized Organizations: Formal Structure as Myth and Ceremony28,271 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2004Resilient Individuals Use Positive Emotions to Bounce Back From Negative Emotional Experiences.3,946 cited
  • 2002The need for and meaning of positive organizational behavior3,029 cited
  • 1994Analysis and Interpretation of Qualitative Data in Consumer Research2,938 cited
  • 2004Human, Social, and Now Positive Psychological Capital Management:1,792 cited
  • 2007The Driver of Green Innovation and Green Image – Green Core Competence1,706 cited
  • 2003Social Accountability and Corporate Greenwashing1,371 cited
  • 1997Enviropreneurial Marketing Strategy: The Emergence of Corporate Environmentalism as Market Strategy1,094 cited
  • 1999Green marketing and Ajzen’s theory of planned behaviour: a cross‐market examination1,071 cited
  • 2011How Sustainability Ratings Might Deter ‘Greenwashing’: A Closer Look at Ethical Corporate Communication1,024 cited
  • 2010CSR and environmental responsibility: motives and pressures to adopt green management practices907 cited
  • 2007The Positive Effect of Green Intellectual Capital on Competitive Advantages of Firms891 cited

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  • 2013Perceived Greenwashing: The Interactive Effects of Green Advertising and Corporate Environmental Performance on Consumer Reactions813 cited
  • 2009Trust Repair After An Organization-Level Failure686 cited
  • Cited by

    • 2023Corporate social responsibility decoupling: a systematic literature review and future research agenda112 cited
    • 2023Measuring greenwashing: A systematic methodological literature review93 cited
    • 2024The power of online reviews: Exploring information asymmetry and its impact on green product purchasing behavior62 cited
    • 2023The betrayal puzzle: Unraveling the connection between inauthenticity, corporate wrongdoing and brand betrayal with avoidance and reparation46 cited
    • 2023Green Purchase Behaviour Gap: The Effect of Past Behaviour on Green Food Product Purchase Intentions among Individual Consumers37 cited
    • 2020Greenwashing Study and Consumers’ Behavioral Intentions30 cited
    • 2024Eco-engagement: Tracing CSR communication's ripple effect on consumer hospitality loyalty29 cited
    • 2024Bright and dark sides of green consumerism: An in-depth qualitative investigation in retailing context29 cited
    • 2025Smart, sustainable, and green: the digital transformation of green-marketing28 cited
    • 2022Trust in Green Advertising: Mediating Role of Environmental Involvement22 cited
    • 2021How going green builds trusting beliefs21 cited
    • 2024Describing brown as green: an examination of the relationship between greenwashing and consumer negative emotive outcomes20 cited
    • 2025Undoing greenwashing: the roles of greenwashing severity, consumer forgiveness, growth beliefs and apology sincerity18 cited
    • 2023Climate change and marketing: a bibliometric analysis of research from 1992 to 202217 cited
    • 2025Publication trends and green cosmetics buying behaviour: A comprehensive bibliometric analysis15 cited
    • 2022Green brand ambidexterity and consumer satisfaction: the symmetric and asymmetric approach15 cited