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Does one bad apple ruin a firm’s green brand image? Examining frontline service employees’ environmentally irresponsible behaviors
16 references·10 citing·52 second hop
Does one bad apple ruin a firm’s green brand image? Examining frontline service employees’ environmentally irresponsible behaviors (2020)Does one bad apple ruin a firm’s green br…Employee Green Behavior (2015)Employee Green BehaviorThe Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust (2009)The Drivers of Green Brand Eq…Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions (2009)Corporate Hypocrisy: Overcomi…Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Corporate Social Responsibili…The Social Identity Theory of Intergroup Behavior (2004)The Social Identity Theory of…The Effect of Conceptual and Perceptual Fluency on Brand Evaluation (2004)The Effect of Conceptual and …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…An emotion-centered model of voluntary work behavior (2002)An emotion-centered model of …Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)Does Doing Good Always Lead t…THE ROLES OF SUPERVISORY SUPPORT BEHAVIORS AND ENVIRONMENTAL POLICY IN EMPLOYEE "ECOINITIATIVES" AT LEADING-EDGE EUROPEAN COMPANIES. (2000)THE ROLES OF SUPERVISORY SUPP…Subjective Uncertainty Reduction through Self-categorization: A Motivational Theory of Social Identity Processes (2000)Subjective Uncertainty Reduct…Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations (2000)Impact of Product-Harm Crises…Perceiving persons and groups. (1996)Perceiving persons and groups.Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The SOCO Scale: A Measure of …The role of green brand image in explaining European consumers’ reactions to different types of sustainable packaging (2025)The role of green brand image…Sustainability and professional sales: a review and future research agenda (2023)Sustainability and profession…Corporate Social Responsibility and Renewable Energy Development for the Green Brand within SDGs: A Meta-Analytic Review (2023)Corporate Social Responsibili…Can organizations get away with greenwashing? CSR attributions and counterproductive sustainability behaviors (2023)Can organizations get away wi…A Country's Green Brand and the Social Responsibility of Business (2022)A Country's Green Brand and t…Sustainabilty and retail marketing: Corporate, product and store perspectives (2021)Sustainabilty and retail mark…Construcción de marcas verdes: Preocupación de las organizaciones por el cuidado y protección ambiental (2021)Construcción de marcas verdes…Antecedents and consequences of fast-food restaurant customers' perception of price fairness (2021)Antecedents and consequences …Customer reactions to bank hypocrisy: the moderating role of customer–company identification and brand equity (2020)Customer reactions to bank hy…Benefits and challenges of developing an eco-social orientation: implications for marketing practice (2020)Benefits and challenges of de…Psychology of intergroup relations (1986)Illusion and well-being: A social psychological perspective on mental health. (1988)Social Identity Theory and the Organization (1989)The Authoritarian Personality (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Social Learning Theory. (1978)The Social Psychology of Organizations. (1979)Organizational Citizenship Behavior: The Good Soldier Syndrome. (1988)An Episodic Process Model of Affective Influences on Performance. (2005)Charisma, positive emotions and mood contagion (2006)Bad apples, bad cases, and bad barrels: Meta-analytic evidence about sources of unethical decisions at work. 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(2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Alternative Ways of Assessing Model Fit (1992)Testing Structural Equation Models. (1994)How can corporate social responsibility activities create value for stakeholders? A systematic review (2010)Sustainability reports as simulacra? A counter-account of A and A+ GRI reports (2013)When consumers doubt, Watch out! The role of CSR skepticism (2013)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Corporate Sustainability: First Evidence on Materiality (2016)Corporate Social Responsibility and Firm Risk: Theory and Empirical Evidence (2018)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)Handbook of Industrial and Organizational Psychology. (1977)Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Strategic Orientation of the Firm and New Product Performance (1997)The C-OAR-SE procedure for scale development in marketing (2002)The Capabilities of Market-Driven Organizations (1994)The Comparative Advantage Theory of Competition (1995)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)
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References

  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,460 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 2001Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility4,659 cited
  • 1993Market Orientation: Antecedents and Consequences4,340 cited
  • 2006Corporate Social Responsibility, Customer Satisfaction, and Market Value3,436 cited
  • 2009The Drivers of Green Brand Equity: Green Brand Image, Green Satisfaction, and Green Trust1,671 cited
  • 1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,547 cited
  • 2009Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions1,337 cited
  • 2002An emotion-centered model of voluntary work behavior1,136 cited
  • 2000THE ROLES OF SUPERVISORY SUPPORT BEHAVIORS AND ENVIRONMENTAL POLICY IN EMPLOYEE "ECOINITIATIVES" AT LEADING-EDGE EUROPEAN COMPANIES.1,122 cited
  • 2000Subjective Uncertainty Reduction through Self-categorization: A Motivational Theory of Social Identity Processes1,011 cited
  • 2015Employee Green Behavior993 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited

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  • 1996Perceiving persons and groups.960 cited
  • 2004The Effect of Conceptual and Perceptual Fluency on Brand Evaluation909 cited
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    • 2021Sustainabilty and retail marketing: Corporate, product and store perspectives33 cited
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    • 2022A Country's Green Brand and the Social Responsibility of Business16 cited
    • 2020Benefits and challenges of developing an eco-social orientation: implications for marketing practice11 cited
    • 2021Construcción de marcas verdes: Preocupación de las organizaciones por el cuidado y protección ambiental7 cited