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Predicting satisfaction and intentions to use online food delivery: What really makes a difference?

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References

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2002

Understanding Service Convenience

1,613 cited

2016Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services912 cited

Cited by

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2023Unraveling customer repurchase intention in OFDL context: An investigation using a hybrid technique of SEM and fsQCA67 cited
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2023What will make Generation Y and Generation Z to continue to use online food delivery services: a uses and gratifications theory perspective51 cited
2021E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An empirical study in Shopee46 cited
2022Who loves to forgive? The mediator mechanism of service recovery between brand love, brand trust and purchase intention in the context of food-delivery apps44 cited
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