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What drives customers' purchase behavior in a click-and-mortar retailing context: a value transfer perspective
16 references·2 citing·47 second hop
What drives customers' purchase behavior in a click-and-mortar retailing context: a value transfer perspective (2020)What drives customers' purchase behavior …Consistent Partial Least Squares Path Modeling1 (2015)Consistent Partial Least Squa…The effects of utilitarian and hedonic online shopping value on consumer preference and intentions (2006)The effects of utilitarian an…Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes (2006)Hedonic and utilitarian shopp…Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions (2006)Converting Web Site Visitors …Trust Transfer on the World Wide Web (2003)Trust Transfer on the World W…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions (1998)The effect of store name, bra…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Categorization of Natural Objects (1981)Categorization of Natural Obj…Features of similarity. (1977)Features of similarity.Factors affecting omnichannel buying online and return in store: evidence from fast-fashion retail (2023)Factors affecting omnichannel…Examining consumers' continuance and sharing intention toward food delivery apps (2023)Examining consumers' continua…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 1977Features of similarity.7,414 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2015Consistent Partial Least Squares Path Modeling12,887 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1981Categorization of Natural Objects1,990 cited
  • 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
  • 1998The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions1,414 cited
  • 2006The effects of utilitarian and hedonic online shopping value on consumer preference and intentions1,081 cited
  • 2003Trust Transfer on the World Wide Web1,064 cited

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2006
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes
969 cited
  • 2006Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions947 cited
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    • 2023Factors affecting omnichannel buying online and return in store: evidence from fast-fashion retail14 cited
    • 2023Examining consumers' continuance and sharing intention toward food delivery apps9 cited