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Der Mensch als Teil der Innovation – Eine „Service Canvas“ als anwendungsorientierter Bezugsrahmen
16 references·0 citing·50 second hopsampled
Der Mensch als Teil der Innovation – Eine „Service Canvas“ als anwendungsorientierter Bezugsrahmen (2020)Der Mensch als Teil der Innovation – Eine…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Positioning and Presenting De…On value and value co-creation: A service systems and service logic perspective (2008)On value and value co-creatio…Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)Open for innovation: the role…Design science in information systems research (2004)Design science in information…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms1 (2003)Shaping Agility through Digit…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…The dynamics of product innovation and firm competences (2002)The dynamics of product innov…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…“Sticky Information” and the Locus of Problem Solving: Implications for Innovation (1994)“Sticky Information” and the …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage9,956 cited
  • 2004Design science in information systems research8,253 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2005Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms6,320 cited
  • 1994“Sticky Information” and the Locus of Problem Solving: Implications for Innovation3,720 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
  • 2003Shaping Agility through Digital Options: Reconceptualizing the Role of Information Technology in Contemporary Firms13,235 cited
  • 2008On value and value co-creation: A service systems and service logic perspective3,154 cited
  • 2013Positioning and Presenting Design Science Research for Maximum Impact13,052 cited
  • 2002The dynamics of product innovation and firm competences

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2,382 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,945 cited
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