References

• 2002Service loyalty1,549 cited
• 1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
• 1995The complex relationship between consumer satisfaction and brand loyalty1,064 cited
• 2005The influence of brand image and company reputation where manufacturers market to small firms: A customer value perspective903 cited
• 2013Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market474 cited
• 2009An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction190 cited
• 2014How to Improve Perceived Service Quality by Increasing Customer Participation186 cited
• 2014The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel Industry of Pakistan133 cited
• 1974A Theory of Multidimensional Brand Loyalty92 cited
• 2020Impacts the Brand of Experience and Brand Image on Brand Loyalty: Mediators Brand of Trust62 cited
• 2005The Impact of Product and Service Quality on Brand Loyalty56 cited
• 2015Impact of Brand Image and Brand Loyalty in Measuring Brand Equity of Islami Bank Bangladesh Ltd.35 cited

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