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Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption
16 references·16 citing·39 second hopsampled
Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption (2020)Is it all about consumer engagement? Expl…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Customer Engagement (2011)Customer EngagementService-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…User Acceptance of Hedonic Information Systems1 (2004)User Acceptance of Hedonic In…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)A Critical Review of Construc…Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Index Construction with Forma…Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior. (1998)Habit and intention in everyd…The Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…AI-Enabled Service Continuance: Roles of Trust and Privacy Risk (2025)AI-Enabled Service Continuanc…Meta-analytic review of online purchase intention: conceptualising the study variables (2024)Meta-analytic review of onlin…Customer satisfaction in the pet food subscription-based online services (2024)Customer satisfaction in the …Travelers’ Subjective Well-Being as an Environmental Practice: Do Airport Buildings’ Eco-Design, Brand Engagement, and Brand Experience Matter? (2023)Travelers’ Subjective Well-Be…Perceived Security and Technology Continuance Theory: An Analysis Of Mobile Wallet Users’ Continuance Intention (2023)Perceived Security and Techno…Examining the gamified effect of the blindbox design: The moderating role of price (2023)Examining the gamified effect…What's in the box? Investigating the benefits and risks of the blind box selling strategy (2022)What's in the box? Investigat…The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps (2022)The role of utilitarian and h…Examining the effect of radical innovation and incremental innovation on leading e-commerce startups by using expectation confirmation model (2022)Examining the effect of radic…Customer brand engagement behaviors: the role of cognitive values, intrinsic and extrinsic motivations and self-brand connection (2022)Customer brand engagement beh…What drives continuance intention of disruptive technological innovation? The case of e-business microcredit in China (2021)What drives continuance inten…Making decision with an alternative mind-set: Predicting entrepreneurial intention toward f-commerce in a cross-country context (2021)Making decision with an alter…M-atmospherics: From the physical to the digital (2021)M-atmospherics: From the phys…Explaining the Factors Influencing Consumer Perception, Adoption Readiness, and Perceived Usefulness toward Digital Transactions: Online Retailing Experience of Millennials in India (2021)Explaining the Factors Influe…Deciphering in-store-online switching in multi-channel retailing context: Role of affective commitment to purchase situation (2021)Deciphering in-store-online s…“YOU POST, I TRAVEL.” Bloggers' credibility, digital engagement, and travelers' behavioral intention: The mediating role of hedonic and utilitarian motivations (2021)“YOU POST, I TRAVEL.” Blogger…A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behaviour: Reactions and reflections (2011)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)“Cloze Procedure”: A New Tool for Measuring Readability (1953)Conflict, arousal, and curiosity. 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(1999)Advances in Consumer Research (2025)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Older Adults' Reasons for Using Technology while Aging in Place (2015)Diffusion of Innovations 1 (2019)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Social Marketing: An Approach to Planned Social Change (1971)Evolving to a New Dominant Logic for Marketing (2003)Managing the co-creation of value (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View148,734 cited
  • 2011PLS-SEM: Indeed a Silver Bullet22,692 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model19,239 cited
  • 1986The Elaboration Likelihood Model of Persuasion9,023 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,358 cited
  • 2007Service-dominant logic: continuing the evolution7,831 cited
  • 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research5,917 cited
  • 2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited
  • 2011Customer Engagement4,036 cited
  • 2004User Acceptance of Hedonic Information Systems13,891 cited
  • 1998

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Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.
3,666 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,656 cited
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    • 2023Examining the gamified effect of the blindbox design: The moderating role of price31 cited
    • 2024Meta-analytic review of online purchase intention: conceptualising the study variables30 cited
    • 2022Examining the effect of radical innovation and incremental innovation on leading e-commerce startups by using expectation confirmation model25 cited
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    • 2022Customer brand engagement behaviors: the role of cognitive values, intrinsic and extrinsic motivations and self-brand connection21 cited
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    • 2021What drives continuance intention of disruptive technological innovation? The case of e-business microcredit in China18 cited
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