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Employee Training and Development as an Antecedent of Firm Customer Capabilities: Longitudinal Moderation by Firm Size and Market Type
16 references·0 citing·50 second hop
Employee Training and Development as an Antecedent of Firm Customer Capabilities: Longitudinal Moderation by Firm Size and Market Type (2020)Employee Training and Development as an A…Service Innovation in the Digital Age: Key Contributions and Future Directions (2015)Service Innovation in the Dig…Longitudinal Structural Equation Modeling (2014)Longitudinal Structural Equat…Longitudinal Structural Equation Modeling (2013)Longitudinal Structural Equat…Economic growth in developing countries: The role of human capital (2013)Economic growth in developing…Impact of Emerging Markets on Marketing: Rethinking Existing Perspectives and Practices (2011)Impact of Emerging Markets on…The Service Profit Chain (2010)The Service Profit ChainHandbook of Service Science (2010)Handbook of Service ScienceMarketing renaissance: How research in emerging markets advances marketing science and practice (2006)Marketing renaissance: How re…HOW MUCH DO HIGH‐PERFORMANCE WORK PRACTICES MATTER? A META‐ANALYSIS OF THEIR EFFECTS ON ORGANIZATIONAL PERFORMANCE (2006)HOW MUCH DO HIGH‐PERFORMANCE …Customer orientation of service employees (2004)Customer orientation of servi…MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)MANAGING CUSTOMER SERVICES: H…Human Capital Investment: The Returns from Education and Training to the Individual, the Firm and the Economy (1999)Human Capital Investment: The…Beyond the Incidence of Employer-Provided Training (1998)Beyond the Incidence of Emplo…Human-Capital Investments and Productivity (1996)Human-Capital Investments and…The service organization: Human resources management is crucial (1993)The service organization: Hum…Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness (1986)Knowledge, Motivation, and Ad…Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: continuing the evolution (2007)Research Commentary —The New Organizing Logic of Digital Innovation: An Agenda for Information Systems Research (2010)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Circular ecosystem innovation: An initial set of principles (2019)An agile co-creation process for digital servitization: A micro-service innovation approach (2020)Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. 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(1996)Human Resources Practices as Predictors of Work‐Family Outcomes and Employee Turnover (2003)Relational Archetypes, Organizational Learning, and Value Creation: Extending the Human Resource Architecture (2007)Retaining Talent: Replacing Misconceptions With Evidence-Based Strategies (2010)Institutions, Institutional Change and Economic Performance (1991)Law and Finance (1998)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Responsible tourism management: The missing link between business owners' attitudes and behaviour in the Cape Town tourism industry (2009)Generating global brand equity through corporate social responsibility to key stakeholders (2012)Local Residents’ Attitude toward Sustainable Rural Tourism Development (2016)A resource‐based view of the firm (1984)Serving the world's poor, profitably. (2002)Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance1 (2013)Intention to buy eco-friendly packaged products among young consumers of India: A study on developing nation (2016)Culture's Consequences (2018)Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage (2019)A Path Goal Theory of Leader Effectiveness (1971)Markets, Bureaucracies, and Clans (1980)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Learning Orientation, Working Smart, and Effective Selling (1994)The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction (1996)To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance. (2005)On the mechanics of economic development (1988)Endogenous Technological Change (1990)A Contribution to the Empirics of Economic Growth (1992)Workplace Training in Europe (2005)Measuring the impact of innovative human capital on small firms’ propensity to innovate (2014)The Impact of Human Capital on Economic Growth (2015)Latent Curve Analysis (1990)How teacher emotional support motivates students: The mediating roles of perceived peer relatedness, autonomy support, and competence (2016)Un sistema de clasificación de los diseños de investigación en psicología (2013)Why the items versus parcels controversy needn’t be one. (2013)Estimating and interpreting latent variable interactions (2014)Strategic Human Resources Management: Where Do We Go From Here? (2006)Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. (2011)ESG and financial performance: aggregated evidence from more than 2000 empirical studies (2015)
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References

  • 2013Longitudinal Structural Equation Modeling2,604 cited
  • 2006HOW MUCH DO HIGH‐PERFORMANCE WORK PRACTICES MATTER? A META‐ANALYSIS OF THEIR EFFECTS ON ORGANIZATIONAL PERFORMANCE2,097 cited
  • 2002MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH.1,414 cited
  • 2014Longitudinal Structural Equation Modeling1,366 cited
  • 1986Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness1,227 cited
  • 2011Impact of Emerging Markets on Marketing: Rethinking Existing Perspectives and Practices1,074 cited
  • 2010The Service Profit Chain1,034 cited
  • 2015Service Innovation in the Digital Age: Key Contributions and Future Directions957 cited
  • 2006Marketing renaissance: How research in emerging markets advances marketing science and practice858 cited
  • 1999Human Capital Investment: The Returns from Education and Training to the Individual, the Firm and the Economy851 cited
  • 1996Human-Capital Investments and Productivity719 cited
  • 1993The service organization: Human resources management is crucial710 cited
  • 2013Economic growth in developing countries: The role of human capital682 cited
  • 2004Customer orientation of service employees630 cited
  • 2010

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Handbook of Service Science
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  • 1998Beyond the Incidence of Employer-Provided Training345 cited
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