References

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• 2007Service-dominant logic: continuing the evolution7,615 cited
• 2011Customer Engagement3,657 cited
• 2006Competing through service: Insights from service-dominant logic1,704 cited
• 2005Collaborating to create: The Internet as a platform for customer engagement in product innovation1,406 cited
• 2010Consumer Cocreation in New Product Development1,367 cited
• 2008The Process of Customer Engagement: A Conceptual Framework1,365 cited
• 2009Service-Dominant Logic as a Foundation for Service Science: Clarifications532 cited
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• 2010Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry473 cited
• 2012Co-production versus co-creation: A process based continuum in the hotel service context449 cited
• 2009Toward a transcending conceptualization of relationship: a service‐dominant logic perspective434 cited
• 2015Human resources in tourism: Still waiting for change? – A 2015 reprise378 cited
• 2019Sustaining precarity: critically examining tourism and employment329 cited
• 2005Planning tourism employment: a developing country perspective