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The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States
16 references·0 citing·37 second hop
The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States (2020)The Impact of Social Servicescape Factors…Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend (2015)Understanding the Relationshi…An expanded servicescape perspective (2011)An expanded servicescape pers…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era (2010)Open Services Innovation: Ret…Likert scales, levels of measurement and the “laws” of statistics (2010)Likert scales, levels of meas…Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Using PLS Path Modeling for A…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance (2007)When Customers Receive Suppor…Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Service quality, customer sat…Likert scales: how to (ab)use them (2004)Likert scales: how to (ab)use…Social-Servicescape Conceptual Model (2003)Social-Servicescape Conceptua…Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship? (2000)Perceived Retail Crowding and…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience (1991)Perceived Control and the Eff…The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior (1986)On the Evaluation of Structural Equation Models (1988)The service experience in tourism (1996)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Marketing through Instagram influencers: the impact of number of followers and product divergence on brand attitude (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A Coefficient of Agreement for Nominal Scales (1960)How to analyze Likert and other rating scale data (2015)'It's Reducing a Human Being to a Percentage' (2018)AI Tools in Society: Impacts on Cognitive Offloading and the Future of Critical Thinking (2025)The theory of planned behavior (1991)A power primer. (1992)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)Consistent Partial Least Squares Path Modeling1 (2015)How to Specify, Estimate, and Validate Higher-Order Constructs in PLS-SEM (2019)Research Methods in Education (2007)Ten Common Misunderstandings, Misconceptions, Persistent Myths and Urban Legends about Likert Scales and Likert Response Formats and their Antidotes (2007)Resolving the 50‐year debate around using and misusing Likert scales (2008)Improving the content validity of the mixed methods appraisal tool: a modified e-Delphi study (2019)PLS-SEM: Indeed a Silver Bullet (2011)Partial least squares structural equation modeling (PLS-SEM) (2014)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A model of perceived image, memorable tourism experiences and revisit intention (2017)The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction (2017)Afraid to travel after COVID-19? Self-protection, coping and resilience against pandemic ‘travel fear’ (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Structural Equations with Latent Variables. (1991)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2009Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration14,931 cited
  • 2010Likert scales, levels of measurement and the “laws” of statistics4,832 cited
  • 2004Likert scales: how to (ab)use them2,423 cited
  • 1991Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience1,229 cited
  • 2015Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend920 cited
  • 2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
  • 2011An expanded servicescape perspective599 cited
  • 2003Social-Servicescape Conceptual Model576 cited
  • 2010Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era

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534 cited
  • 2000Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?498 cited
  • 2007When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance414 cited
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