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Consumer suggestion sharing: helpful, pragmatic and conditional
16 references·0 citing·42 second hop
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References

  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics19,243 cited
  • 1981The Framing of Decisions and the Psychology of Choice17,834 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics13,274 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2002Motivational Beliefs, Values, and Goals8,636 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey6,834 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?6,304 cited
  • 1985Measuring the Involvement Construct6,020 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
  • 1973Uses and Gratifications Research4,761 cited
  • 2011Incorporating Fairness into Game Theory and Economics4,707 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,656 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,640 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,753 cited

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2012
Critical service logic: making sense of value creation and co-creation
2,620 cited
  • 2005The impact of perceived corporate social responsibility on consumer behavior2,075 cited
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