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Critical success factors in the sharing economy: a customer perspective
16 references·0 citing·39 second hop
Critical success factors in the sharing economy: a customer perspective (2020)Critical success factors in the sharing e…Access-Based Consumption: The Case of Car Sharing: Table 1. (2012)Access-Based Consumption: The…Critical Incident Technique (2007)Critical Incident TechniqueCritical success factors for e-learning acceptance: Confirmatory factor models (2005)Critical success factors for …The Critical Incident Technique in Service Research (2004)The Critical Incident Techniq…Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Identifying key factors affec…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…The Voice of the Customer (1993)The Voice of the CustomerThe Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)KANO’S METHODS FOR UNDERSTAND…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Chief executives define their own data needs. (1979)Chief executives define their…Strategy formulation : analytical concepts (1978)Strategy formulation : analyt…The critical incident technique. (1954)The critical incident techniq…Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Possessions and the Extended Self (1988)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Brand Community (2001)Extended Self in a Digital World: Table 1. (2013)You are what you can access: Sharing and collaborative consumption online (2013)The sharing economy: Why people participate in collaborative consumption (2015)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Measuring Service Quality: A Reexamination and Extension (1992)The House of Quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Disrupted Routines: Team Learning and New Technology Implementation in Hospitals (2001)What Kind of Citizen? The Politics of Educating for Democracy (2004)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Strategic alignment: Leveraging information technology for transforming organizations (1999)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)A Design Science Research Methodology for Information Systems Research (2007)The dominant logic: A new linkage between diversity and performance (1986)The resource‐based view within the conversation of strategic management (1992)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)
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References

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  • 2003Identifying key factors affecting consumer purchase behavior in an online shopping context

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914 cited
  • 1993KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY776 cited
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