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The influence of Public University library service quality and library Brand image on user loyalty
16 references·0 citing·39 second hop
The influence of Public University library service quality and library Brand image on user loyalty (2020)The influence of Public University librar…Advances in Consumer Research (2025)Advances in Consumer ResearchModelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)Modelling the relationship be…Partial Least Squares Structural Equation Modeling (PLS-SEM) Techniques Using SmartPLS (2013)Partial Least Squares Structu…The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications (2012)The Use of Partial Least Squa…Brands and Branding: Research Findings and Future Priorities (2006)Brands and Branding: Research…The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…Customer loyalty and customer loyalty programs (2003)Customer loyalty and customer…Service loyalty (2002)Service loyaltyPerformance-only measurement of service quality: a replication and extension (2002)Performance-only measurement …Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…In Search of Brand Image: a Foundation Analysis (1990)In Search of Brand Image: a F…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Prospect Theory: An Analysis of Decision under Risk (1979)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A power primer. 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References

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  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2025Advances in Consumer Research13,264 cited
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  • 2012The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications2,362 cited
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  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • 2002Service loyalty1,549 cited
  • 2002Performance-only measurement of service quality: a replication and extension935 cited
  • 2003Customer loyalty and customer loyalty programs858 cited
  • 1990In Search of Brand Image: a Foundation Analysis806 cited
  • 2018

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Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
612 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector605 cited
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