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HEd-INNOSERV: perceived service innovation scale for the higher education sector
16 references·0 citing·49 second hop
HEd-INNOSERV: perceived service innovation scale for the higher education sector (2020)HEd-INNOSERV: perceived service innovatio…The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors (2015)The Effect of Electronic Word…Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Purposeful Sampling for Quali…Whither Services Marketing? (2004)Whither Services Marketing?Managing the transition from products to services (2003)Managing the transition from …A critical look at technological innovation typology and innovativeness terminology: a literature review (2002)A critical look at technologi…The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation (2000)The Reputation QuotientSM: A …Innovation in services (1997)Innovation in servicesConstructing validity: Basic issues in objective scale development. (1995)Constructing validity: Basic …Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities. (1991)Predicting the performance of…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Towards a theory of innovation in services (1986)Towards a theory of innovatio…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Measuring Service Quality: A Reexamination and Extension (1992)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). 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(1988)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Qualitative Analysis for Social Scientists (1987)Qualitative Data Analysis: An Expanded Sourcebook (1994)An overview of the qualitative descriptive design within nursing research (2019)Purposive sampling: complex or simple? Research case examples (2020)Basics of Qualitative Research (1992)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Case Study Research (2004)Overcoming the Service Paradox in Manufacturing Companies (2005)The servitization of manufacturing (2009)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)The Theory of Economic Development (2003)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature (2009)Leveraging External Sources of Innovation: A Review of Research on Open Innovation (2013)Diffusion of Innovations 1 (2019)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Electronic word-of-mouth in hospitality and tourism management (2007)Advances in Consumer Research (2025)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2013Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research11,963 cited
  • 1995Constructing validity: Basic issues in objective scale development.6,561 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 2002A critical look at technological innovation typology and innovativeness terminology: a literature review3,470 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 2003Managing the transition from products to services2,328 cited
  • 1997Innovation in services1,798 cited
  • 2000The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation1,300 cited
  • 2004Whither Services Marketing?1,242 cited
  • 1986Towards a theory of innovation in services1,108 cited

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2015
The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors
1,071 cited
  • 1991Predicting the performance of measures in a confirmatory factor analysis with a pretest assessment of their substantive validities.1,038 cited
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