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Non-financial performance measurement by small and medium sized enterprises operating in the hotel industry in the city of Cape Town
16 references·1 citing·50 second hop
Non-financial performance measurement by small and medium sized enterprises operating in the hotel industry in the city of Cape Town (2018)Non-financial performance measurement by …Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Purposeful Sampling for Quali…Investing in people: financial impact of human resource initiatives (2011)Investing in people: financia…Strategic Performance Measurement: Benefits, Limitations and Paradoxes (2010)Strategic Performance Measure…Performance measurement and management: a literature review and a research agenda (2010)Performance measurement and m…A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses (2008)A Meta-Analysis of Relationsh…Does the employee–customer satisfaction link hold for all employee groups? (2007)Does the employee–customer sa…MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY (2006)MEASURING SERVICE QUALITY IN …Performance Measurement Systems in Tourism, Hospitality, and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective (2005)Performance Measurement Syste…Perceived quality and price: their impact on the satisfaction of restaurant customers (2004)Perceived quality and price: …Customer satisfaction measurement practice in Taiwan hotels (2004)Customer satisfaction measure…The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels (2001)The Effect of Employee Turnov…Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)Determinants of hotel guests’…An investigation of employees’ job satisfaction: the case of hotels in Hong Kong (2001)An investigation of employees…An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures (2000)An Empirical Investigation of…Service quality of travel agents: the case of travel agents in Hong Kong (1999)Service quality of travel age…The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development (1997)The impact of customer satisf…Exploring Recreationist-Environment Fit Hospitality Experiences of Green Hotels in China (2022)Exploring Recreationist-Envir…The Theory of Buyer Behavior (1971)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Service Quality: A Reexamination and Extension (1992)A new management element for universities: satisfaction with the offered courses (2005)Guest Satisfaction and Restaurant Performance (2007)Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context (2019)The measurement of satisfaction in work and retirement: A strategy for the study of attitudes. 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(1968)Qualitative Analysis for Social Scientists (1987)Qualitative Data Analysis: An Expanded Sourcebook (1994)An overview of the qualitative descriptive design within nursing research (2019)Purposive sampling: complex or simple? 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(2011)Meeting the Leadership Challenge of Employee Well-Being Through Relationship PsyCap and Health PsyCap (2012)A multidisciplinary review into the definition, operationalization, and measurement of talent (2013)TOURISM AND HOTEL COMPETITIVENESS RESEARCH (2009)Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2012)Customer satisfaction, service quality, and customer value: years 2000-2015 (2017)
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References

  • 2013Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research11,963 cited
  • 1997The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development1,340 cited
  • 2000An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures898 cited
  • 2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry728 cited
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  • 2010Performance measurement and management: a literature review and a research agenda375 cited
  • 2006MEASURING SERVICE QUALITY IN THE HOTEL INDUSTRY: A STUDY IN A BUSINESS HOTEL IN TURKEY329 cited
  • 2011Investing in people: financial impact of human resource initiatives279 cited
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  • 2004Perceived quality and price: their impact on the satisfaction of restaurant customers225 cited
  • 2010Strategic Performance Measurement: Benefits, Limitations and Paradoxes200 cited
  • 1999Service quality of travel agents: the case of travel agents in Hong Kong190 cited
  • 2004Customer satisfaction measurement practice in Taiwan hotels166 cited
  • 2005Performance Measurement Systems in Tourism, Hospitality, and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective

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155 cited
  • 2001The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels141 cited
  • 2007Does the employee–customer satisfaction link hold for all employee groups?137 cited
  • Cited by

    • 2022Exploring Recreationist-Environment Fit Hospitality Experiences of Green Hotels in China15 cited