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Promoting customer engagement in service settings through identification
16 references·0 citing·44 second hop
Promoting customer engagement in service settings through identification (2021)Promoting customer engagement in service …Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Institutions and axioms: an extension and update of service-dominant logic (2015)Institutions and axioms: an e…Specification, evaluation, and interpretation of structural equation models (2011)Specification, evaluation, an…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…The Social Identity Theory of Intergroup Behavior (2004)The Social Identity Theory of…Co-creation experiences: The next practice in value creation (2004)Co-creation experiences: The …Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…An Integrative Theory of Intergroup Conflict (2000)An Integrative Theory of Inte…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Alumni and their alma mater: …Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Social Identity Theory and the Organization (1989)Social Identity Theory and th…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Psychology of intergroup relations (1986)Illusion and well-being: A social psychological perspective on mental health. (1988)The Authoritarian Personality (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Theory of the Growth of the Firm (1995)A Theory of Social Comparison Processes (1954)The Presentation of Self in Everyday Life. (1956)Emotional Labor in Service Roles: The Influence of Identity (1993)Social Identity and Self-Categorization Processes in Organizational Contexts (2000)On the meaning of work: A theoretical integration and review (2010)The Presentation of Self in Everyday Life (2023)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Social Psychology of Intergroup Relations (1982)Economics and Identity* (2000)On the dimensionality of organizational justice: A construct validation of a measure. (2001)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,460 cited
  • 2000An Integrative Theory of Intergroup Conflict12,493 cited
  • 1989Social Identity Theory and the Organization7,973 cited
  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2004Co-creation experiences: The next practice in value creation6,502 cited
  • 1992Alumni and their alma mater: A partial test of the reformulated model of organizational identification5,770 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2011Specification, evaluation, and interpretation of structural equation models

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3,734 cited
  • 2015Institutions and axioms: an extension and update of service-dominant logic3,692 cited
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