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Serendipity: Chance Encounters in the Marketplace Enhance Consumer Satisfaction
16 references·12 citing·56 second hopsampled
Serendipity: Chance Encounters in the Marketplace Enhance Consumer Satisfaction (2021)Serendipity: Chance Encounters in the Mar…The Cognitive‐Evolutionary Model of Surprise: A Review of the Evidence (2017)The Cognitive‐Evolutionary Mo…To Belong Is to Matter (2013)To Belong Is to MatterIdentifying careless responses in survey data. (2012)Identifying careless response…Can Uncertainty Improve Promotions? (2010)Can Uncertainty Improve Promo…When Choosing Is Not Deciding: The Effect of Perceived Responsibility on Satisfaction (2006)When Choosing Is Not Deciding…The Meaning Maintenance Model: On the Coherence of Social Motivations (2006)The Meaning Maintenance Model…The Dark Side of Choice: When Choice Impairs Social Welfare (2006)The Dark Side of Choice: When…Positive affect and the experience of meaning in life. (2006)Positive affect and the exper…When More Is Less and Less Is More: The Role of Ideal Point Availability and Assortment in Consumer Choice (2003)When More Is Less and Less Is…Option Attachment: When Deliberating Makes Choosing Feel like Losing (2003)Option Attachment: When Delib…Pleasant Surprises: Consumer Response to Unexpected In-Store Coupons (2002)Pleasant Surprises: Consumer …Rethinking the value of choice: A cultural perspective on intrinsic motivation. (1999)Rethinking the value of choic…Decision Affect Theory: Emotional Reactions to the Outcomes of Risky Options (1997)Decision Affect Theory: Emoti…The psychology of curiosity: A review and reinterpretation. (1994)The psychology of curiosity: …The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior. (1988)Self-generated validity and o…The Role of Serendipity in Narratives: How Serendipitous Story Promotes Product Interest (2025)The Role of Serendipity in Na…Lucky Coincidences: Experiencing Serendipity in Museums and Beyond (2025)Lucky Coincidences: Experienc…Understanding surprise: Toward a theory of surprise marketing (2024)Understanding surprise: Towar…Online impulsive buying in social commerce: A mixed-methods research (2024)Online impulsive buying in so…Consumer impulse buying in Hungary: A CB-SEM analysis of Hungarian consumer behaviour towards mobile short video applications based on a Chinese reference model (2024)Consumer impulse buying in Hu…Meaning‐oriented consumption: A systematic review and research agenda (2023)Meaning‐oriented consumption:…The Preference for Spontaneity in Entertainment (2022)The Preference for Spontaneit…Serendipity in management studies: a literature review and future research directions (2022)Serendipity in management stu…Just my luck: Narcissistic admiration and rivalry differentially predict word of mouth about promotional games (2022)Just my luck: Narcissistic ad…In and out of control: Personal control and consumer behavior (2022)In and out of control: Person…Effect of Serendipity in an Encounter on Purchase Intention of Unexpected Products (2022)Effect of Serendipity in an E…A study of the factors influencing the viewers’ satisfaction and cognitive assimilation with livestreaming commerce broadcast in Hong Kong (2022)A study of the factors influe…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Heart and Mind in Conflict: the Interplay of Affect and Cognition in Consumer Decision Making (1999)Customer satisfaction with services: putting perceived value into the equation (2000)Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Experimental and Quasi-Experimental Designs for Research (1963)Features of similarity. 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References

  • 2012Identifying careless responses in survey data.3,840 cited
  • 1994The psychology of curiosity: A review and reinterpretation.2,735 cited
  • 1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
  • 1988Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior.2,069 cited
  • 1999Rethinking the value of choice: A cultural perspective on intrinsic motivation.1,515 cited
  • 2006The Meaning Maintenance Model: On the Coherence of Social Motivations1,435 cited
  • 2006Positive affect and the experience of meaning in life.1,252 cited
  • 1997Decision Affect Theory: Emotional Reactions to the Outcomes of Risky Options737 cited
  • 2013To Belong Is to Matter704 cited
  • 2003When More Is Less and Less Is More: The Role of Ideal Point Availability and Assortment in Consumer Choice673 cited
  • 2006The Dark Side of Choice: When Choice Impairs Social Welfare355 cited
  • 2003Option Attachment: When Deliberating Makes Choosing Feel like Losing337 cited
  • 2002Pleasant Surprises: Consumer Response to Unexpected In-Store Coupons336 cited
  • 2006When Choosing Is Not Deciding: The Effect of Perceived Responsibility on Satisfaction198 cited
  • 2017

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The Cognitive‐Evolutionary Model of Surprise: A Review of the Evidence
198 cited
  • 2010Can Uncertainty Improve Promotions?197 cited
  • Cited by

    • 2022Serendipity in management studies: a literature review and future research directions75 cited
    • 2022A study of the factors influencing the viewers’ satisfaction and cognitive assimilation with livestreaming commerce broadcast in Hong Kong34 cited
    • 2022In and out of control: Personal control and consumer behavior32 cited
    • 2022Just my luck: Narcissistic admiration and rivalry differentially predict word of mouth about promotional games26 cited
    • 2024Online impulsive buying in social commerce: A mixed-methods research25 cited
    • 2022The Preference for Spontaneity in Entertainment19 cited
    • 2023Meaning‐oriented consumption: A systematic review and research agenda19 cited
    • 2024Understanding surprise: Toward a theory of surprise marketing14 cited
    • 2022Effect of Serendipity in an Encounter on Purchase Intention of Unexpected Products10 cited
    • 2024Consumer impulse buying in Hungary: A CB-SEM analysis of Hungarian consumer behaviour towards mobile short video applications based on a Chinese reference model9 cited
    • 2025The Role of Serendipity in Narratives: How Serendipitous Story Promotes Product Interest5 cited
    • 2025Lucky Coincidences: Experiencing Serendipity in Museums and Beyond1 cited