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Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system
16 references·2 citing·44 second hop
Factors influencing patient loyalty to outpatient medical services: an empirical analysis of the UAE's government healthcare system (2021)Factors influencing patient loyalty to ou…Beyond a tandem analysis of SEM and PROCESS: Use of PLS-SEM for mediation analyses! 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(1983)Cultures and Organizations: Software of the Mind. (1993)Cross-Cultural Organizational Behavior (2006)Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance (2007)Travel Blogs and the Implications for Destination Marketing (2007)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Economics of Outdoor Recreation. (1969)The Theory of Buyer Behavior (1971)Residents' perceptions on tourism impacts (1992)A model of destination image formation (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Structural equation modeling in practice: A review and recommended two-step approach. 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(1991)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services (2004)Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers (2014)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Significance tests and goodness of fit in the analysis of covariance structures. (1980)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
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  • 1979Motivations for pleasure vacation3,534 cited
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  • 2000Customer loyalty in the hotel industry: the role of customer satisfaction and image1,231 cited
  • 2001The evolution and future of national customer satisfaction index models1,069 cited
  • 2020Beyond a tandem analysis of SEM and PROCESS: Use of PLS-SEM for mediation analyses!915 cited
  • 1997

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Retail relationships and store loyalty: A multi-level perspective
807 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study772 cited
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    • 2022The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators25 cited
    • 2023Understanding the mediating effect of switching costs on service value, quality, satisfaction, and loyalty24 cited