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Antecedents of customer loyalty and performance improvement: Evidence from Pakistan's telecommunications sector
16 references·3 citing·30 second hopsampled
Antecedents of customer loyalty and performance improvement: Evidence from Pakistan's telecommunications sector (2021)Antecedents of customer loyalty and perfo…An updated and expanded assessment of PLS-SEM in information systems research (2017)An updated and expanded asses…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…How to Write Up and Report PLS Analyses (2009)How to Write Up and Report PL…An empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)An empirical comparison of th…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Fairness as a Constraint on Profit Seeking: Entitlements in the Market (2000)Fairness as a Constraint on P…Fairness and Retaliation: The Economics of Reciprocity (2000)Fairness and Retaliation: The…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Assessing the effectiveness of OTT services, branded apps, and gamified loyalty giveaways on mobile customer churn in the telecom industry: A machine-learning approach (2024)Assessing the effectiveness o…Impact of 3G and 4G Technology Performance on Customer Satisfaction in the Telecommunication Industry (2023)Impact of 3G and 4G Technolog…Decision Making With an Alternative Mindset in an Online Shopping Environment: Identifying User Intentions Toward Facebook-Commerce (2022)Decision Making With an Alter…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Partial Least Squares Structural Equation Modeling (2017)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)Coefficient Alpha and the Internal Structure of Tests (1951)Structural Equations with Latent Variables. (1991)
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References

  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2009How to Write Up and Report PLS Analyses5,274 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2017An updated and expanded assessment of PLS-SEM in information systems research4,033 cited
  • 2000Fairness and Retaliation: The Economics of Reciprocity3,239 cited
  • 2000Fairness as a Constraint on Profit Seeking: Entitlements in the Market

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3,159 cited
  • 2009An empirical comparison of the efficacy of covariance-based and variance-based SEM2,904 cited
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    • 2023Impact of 3G and 4G Technology Performance on Customer Satisfaction in the Telecommunication Industry26 cited
    • 2024Assessing the effectiveness of OTT services, branded apps, and gamified loyalty giveaways on mobile customer churn in the telecom industry: A machine-learning approach9 cited
    • 2022Decision Making With an Alternative Mindset in an Online Shopping Environment: Identifying User Intentions Toward Facebook-Commerce8 cited