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The mediating effect of consumer empowerment in omni-channel retailing
16 references·11 citing·46 second hop
The mediating effect of consumer empowerment in omni-channel retailing (2021)The mediating effect of consumer empowerm…Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)Scientific procedures and rat…Consumer decision‐making in omnichannel retailing: Literature review and future research agenda (2020)Consumer decision‐making in o…Methodological research on partial least squares structural equation modeling (PLS-SEM) (2019)Methodological research on pa…Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)Conceptualization of omnichan…Toward a three-dimensional framework for omni-channel (2017)Toward a three-dimensional fr…From Multi-Channel Retailing to Omni-Channel Retailing (2015)From Multi-Channel Retailing …Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing (2015)Categorization of multiple ch…Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013)Effects of reputation and web…Stimuli–organism-response framework: A meta-analytic review in the store environment (2012)Stimuli–organism-response fra…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…Application of the Stimulus-Organism-Response model to the retail environment: the role of hedonic motivation in impulse buying behavior (2011)Application of the Stimulus-O…Interaction Orientation and Firm Performance (2008)Interaction Orientation and F…Consumer Control and Empowerment: A Primer (2002)Consumer Control and Empowerm…Atmospheric qualities of online retailing (2001)Atmospheric qualities of onli…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…From digital touchpoints to digital journeys: How shopping mindsets influence appraisal of omnichannel journeys (2024)From digital touchpoints to d…A glimpse of the future sustainable digital omnichannel retailing emerges - A systematic literature review (2024)A glimpse of the future susta…Sustainable value co-creation in healthcare systems in the context of reduced ease of access (2023)Sustainable value co-creation…How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender (2023)How does channel integration …Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender (2023)Does pickup service quality e…Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness (2023)Does pickup service quality e…Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness (2023)Does integrated store service…Does integrated store service quality stimulate omnichannel shoppers' augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship investment (2023)Does integrated store service…Does consumer empowerment influence e-payment systems adoption? A digital consumer-centric perspective (2023)Does consumer empowerment inf…Brand passion: a systematic review and future research agenda (2023)Brand passion: a systematic r…Omni-channel retailing resources and capabilities of SME specialty retailers – insights from Germany and Turkey (2022)Omni-channel retailing resour…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Empirical testing of a model of online store atmospherics and shopper responses (2003)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The effect of web interface features on consumer online purchase intentions (2008)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Influence of consumers’ perceived risk on consumers’ online purchase intention (2018)Why do people use food delivery apps (FDA)? A uses and gratification theory perspective (2019)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Challenges and Opportunities in Multichannel Customer Management (2006)Multichannel customer management: Understanding the research-shopper phenomenon (2007)Omnichannel Customer Behavior: Key Drivers of Technology Acceptance and Use and Their Effects on Purchase Intention (2016)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The role of atmospheric cues in online impulse-buying behavior (2013)The accommodation experiencescape: a comparative assessment of hotels and Airbnb (2017)How to Promote User Purchase in Metaverse? A Systematic Literature Review on Consumer Behavior Research and Virtual Commerce Application Design (2021)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PLS-SEM: Indeed a Silver Bullet (2011)Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response (2017)Shopping in the digital world: Examining customer engagement through augmented reality mobile applications (2019)Customer experience: fundamental premises and implications for research (2020)The Market Valuation of Internet Channel Additions (2002)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Digital marketing: A framework, review and research agenda (2016)Understanding Customer Experience Throughout the Customer Journey (2016)Digital economy: An innovation driver for total factor productivity (2021)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Is Market Orientation a Source of Sustainable Competitive Advantage or Simply the Cost of Competing? (2010)Strategic Development of Business Models (2010)Toward a theory of customer engagement marketing (2016)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 2015From Multi-Channel Retailing to Omni-Channel Retailing2,598 cited
  • 2021Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR)2,355 cited
  • 2001Atmospheric qualities of online retailing1,472 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes1,131 cited
  • 2008Interaction Orientation and Firm Performance701 cited
  • 2015Categorization of multiple channel retailing in Multi-, Cross-, and Omni‐Channel Retailing for retailers and retailing680 cited
  • 2013Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention621 cited
  • 2011Application of the Stimulus-Organism-Response model to the retail environment: the role of hedonic motivation in impulse buying behavior491 cited
  • 2012Stimuli–organism-response framework: A meta-analytic review in the store environment457 cited
  • 2002Consumer Control and Empowerment: A Primer418 cited
  • 2020Consumer decision‐making in omnichannel retailing: Literature review and future research agenda403 cited
  • 2017Toward a three-dimensional framework for omni-channel

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400 cited
  • 2019Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach392 cited
  • 2019Methodological research on partial least squares structural equation modeling (PLS-SEM)388 cited
  • Cited by

    • 2023How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender36 cited
    • 2023Brand passion: a systematic review and future research agenda33 cited
    • 2024A glimpse of the future sustainable digital omnichannel retailing emerges - A systematic literature review32 cited
    • 2022Omni-channel retailing resources and capabilities of SME specialty retailers – insights from Germany and Turkey25 cited
    • 2023Does consumer empowerment influence e-payment systems adoption? A digital consumer-centric perspective23 cited
    • 2023Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender21 cited
    • 2023Does integrated store service quality stimulate omnichannel shoppers' augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship investment21 cited
    • 2023Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness14 cited
    • 2023Sustainable value co-creation in healthcare systems in the context of reduced ease of access12 cited
    • 2024From digital touchpoints to digital journeys: How shopping mindsets influence appraisal of omnichannel journeys11 cited
    • 2023Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness10 cited