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Destination appraisal
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Destination appraisal (2006)Destination appraisalThe Content Analysis Guidebook (2017)The Content Analysis GuidebookCritical Incident Technique (2007)Critical Incident TechniqueRevisiting importance–performance analysis (2001)Revisiting importance–perform…Repeaters' behavior at two distinct destinations (2001)Repeaters' behavior at two di…The destination product and its impact on traveller perceptions (2000)The destination product and i…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers (2000)An importance-performance ana…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…The tourism product (1994)The tourism productSERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Categorization of Natural Objects (1981)Categorization of Natural Obj…Importance-Performance Analysis (1977)Importance-Performance Analys…Content Analysis in Consumer Research (1977)Content Analysis in Consumer …Book Review: Forum Marketing Research: Methodological Foundations (1977)Book Review: Forum Marketing …The critical incident technique. (1954)The critical incident techniq…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advances in Consumer Research (2025)Content Analysis for the Social Sciences and Humanities. (1970)Book Reviews: Kerlinger, Fred N. Foundations of Behavioral Research. (2nd ed.) New York: Holt, Rinehart and Winston, 1973. 741 + xx pp. $13.95 (1974)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)From a literature review to a conceptual framework for sustainable supply chain management (2008)Handbook of Social Psychology (2013)THE AVIATION PSYCHOLOGY PROGRAM IN THE ARMY AIR FORCES (1948)The development of a code of ethical standards for psychology. (1948)A METHOD FOR MAN-MACHINE TASK ANALYSIS (1953)A Paradigm for Developing Better Measures of Marketing Constructs (1979)When Work And Family Are Allies: A Theory Of Work-Family Enrichment (2006)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)On the psychology of prediction. (1973)Family resemblances: Studies in the internal structure of categories (1975)Features of similarity. (1977)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Understanding Customer Experience Throughout the Customer Journey (2016)The qualitative content analysis process (2008)Qualitative Content Analysis (2014)Conceptualizing the circular economy: An analysis of 114 definitions (2017)Construction and Validation of a Scale to Measure Celebrity Endorsers' Perceived Expertise, Trustworthiness, and Attractiveness (1990)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
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References

  • 2017The Content Analysis Guidebook9,282 cited
  • 1954The critical incident technique.8,664 cited
  • 2007Critical Incident Technique5,309 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 1977Importance-Performance Analysis4,463 cited
  • 1977Book Review: Forum Marketing Research: Methodological Foundations4,351 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 2000Quality, satisfaction and behavioral intentions2,784 cited
  • 1977Content Analysis in Consumer Research2,310 cited
  • 1981Categorization of Natural Objects1,990 cited
  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 2000The destination product and its impact on traveller perceptions966 cited
  • 2001Repeaters' behavior at two distinct destinations856 cited
  • 2001Revisiting importance–performance analysis788 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 1994

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The tourism product
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