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Antecedents of Customer Loyalty at Telecomm Sector
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References

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  • 2000Switching barriers and repurchase intentions in services1,570 cited
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  • 2001Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market732 cited
  • 2016Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future668 cited
  • 2019

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The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector
485 cited
  • 2016Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty469 cited
  • 2015When can you trust “trust”? Calculative trust, relational trust, and supplier performance427 cited
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