References

• 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
• 2010Building comprehensible customer churn prediction models with advanced rule induction techniques366 cited
• 2007A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics286 cited
• 2011Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage257 cited
• 2007Youth sport dropout from the achievement goal theory.155 cited
• 2014The development of loyalty among novice and experienced customers of sport and fitness centres137 cited
• 2010The Intention-to-Repurchase Paradox: A Case of the Health and Fitness Industry131 cited
• 2006Extracting Actionable Knowledge from Decision Trees86 cited
• 2017Early churn prediction with personalized targeting in mobile social games83 cited
• 2012Understanding exercise adherence and dropout: an interpretative phenomenological analysis of men and women’s accounts of gym attendance and non-attendance81 cited
• 2012Loyalty in Sport Participation Services: An Examination of the Mediating Role of Psychological Commitment75 cited
• 2015Should I stay or should I go? Exploring the decision to join, maintain, or cancel a fitness membership54 cited
• 2018Prediction of abandonment in Spanish fitness centres