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The impact of negative customer engagement on market-based assets and financial performance
16 references·1 citing·36 second hop
The impact of negative customer engagement on market-based assets and financial performance (2021)The impact of negative customer engagemen…Toward a theory of customer engagement marketing (2016)Toward a theory of customer e…Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Competitive Advantage through Engagement (2015)Competitive Advantage through…Creative Strategies in Social Media Marketing: An Exploratory Study of Branded Social Content and Consumer Engagement (2014)Creative Strategies in Social…Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…The Process of Customer Engagement: A Conceptual Framework (2008)The Process of Customer Engag…The resource-based view and marketing: The role of market-based assets in gaining competitive advantage (2001)The resource-based view and m…Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Shareholder value, stakeholde…Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view (2001)Resource-based theories of co…Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Is the Resource-Based "View" …TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE. (1997)TECHNICAL AND STRATEGIC HUMAN…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…A resource‐based view of the firm (1984)A resource‐based view of the …Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives (2024)Determinants of disengagement…Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)The resource-based view of the firm: Ten years after 1991 (2001)Firm resources and sustained competitive advantage (2004)Dynamic capabilities: A review and research agenda (2007)Corporate responsibility and financial performance: the role of intangible resources (2009)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Advances in Consumer Research (2025)Specification Tests in Econometrics (1978)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)What leaders need to know: A review of social and contextual factors that can foster or hinder creativity (2004)Strategic talent management: A review and research agenda (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions (2019)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer engagement in online brand communities: a social media perspective (2015)Social media in marketing: A review and analysis of the existing literature (2017)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)The Theory of the Growth of the Firm (1995)The Behavioral Consequences of Service Quality (1996)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Developing and validating a multidimensional consumer-based brand equity scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Corporate Social Responsibility Theories: Mapping the Territory (2004)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Dynamic capabilities: what are they? (2000)The dynamic resource‐based view: capability lifecycles (2003)
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References

  • 1984A resource‐based view of the firm25,618 cited
  • 2001Is the Resource-Based "View" a Useful Perspective for Strategic Management Research?4,459 cited
  • 2001Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view3,938 cited
  • 2001Shareholder value, stakeholder management, and social issues: what's the bottom line?3,685 cited
  • 1996Measuring Brand Equity Across Products and Markets3,591 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited
  • 2012Customer Engagement: Exploring Customer Relationships Beyond Purchase2,086 cited
  • 1997TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE.1,824 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2014Creative Strategies in Social Media Marketing: An Exploratory Study of Branded Social Content and Consumer Engagement1,462 cited
  • 2008The Process of Customer Engagement: A Conceptual Framework1,365 cited
  • 2015Competitive Advantage through Engagement1,182 cited

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  • 2001The resource-based view and marketing: The role of market-based assets in gaining competitive advantage1,094 cited
  • 2016Toward a theory of customer engagement marketing1,035 cited
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    • 2024Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives22 cited