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Mobilizing Knowledge in Frontline Work: A Conceptual Framework and Empirical Exploration
16 references·9 citing·36 second hop
Mobilizing Knowledge in Frontline Work: A Conceptual Framework and Empirical Exploration (2021)Mobilizing Knowledge in Frontline Work: A…Administrative Behavior (2019)Administrative BehaviorTheory Construction in Qualitative Research (2012)Theory Construction in Qualit…Writing Ethnographic Fieldnotes, Second Edition (2011)Writing Ethnographic Fieldnot…Theorizing Practice and Practicing Theory (2011)Theorizing Practice and Pract…Cops, Teachers, Counselors (2003)Cops, Teachers, CounselorsKnowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Knowing in Practice: Enacting…What is Organizational Knowledge? (2001)What is Organizational Knowle…Communities of practice learning, meaning, and identity (1999)Communities of practice learn…Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing (1999)Bridging Epistemologies: The …Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Situated Learning (1991)Situated LearningOrganizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Organizational Learning and C…The System of Professions (1988)The System of ProfessionsThe reflective practitioner: How professionals think in action (1984)The reflective practitioner: …Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service (1980)Street-Level Bureaucracy: The…The Site of the Social A Philosophical Account of the Constitution of Social Life and ChangeThe Site of the Social A Phil…Automating street‐level discretion: A systematic literature review and research agenda (2025)Automating street‐level discr…Research on digital discretion—The subjectification of street‐level work in public administration (2024)Research on digital discretio…Enabling street-level work: minimal structures for customized social services (2024)Enabling street-level work: m…Automatically Prepared? 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References

  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1991Situated Learning33,773 cited
  • 1999Communities of practice learning, meaning, and identity28,353 cited
  • 1984The reflective practitioner: How professionals think in action19,752 cited
  • 1991Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation8,397 cited
  • 1988The System of Professions7,723 cited
  • 2012Theory Construction in Qualitative Research4,317 cited
  • 2011Writing Ethnographic Fieldnotes, Second Edition3,025 cited
  • 2002Knowing in Practice: Enacting a Collective Capability in Distributed Organizing3,019 cited
  • 1999Bridging Epistemologies: The Generative Dance Between Organizational Knowledge and Organizational Knowing2,903 cited
  • 1980Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service2,147 cited
  • n.d.The Site of the Social A Philosophical Account of the Constitution of Social Life and Change2,128 cited
  • 2011Theorizing Practice and Practicing Theory1,753 cited
  • 2019Administrative Behavior1,193 cited
  • 2003Cops, Teachers, Counselors1,161 cited

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  • 2001What is Organizational Knowledge?1,142 cited
  • Cited by

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    • 2024Research on digital discretion—The subjectification of street‐level work in public administration20 cited
    • 2023An empirical conceptualization of front line enablement by performance management18 cited
    • 2025Automating street‐level discretion: A systematic literature review and research agenda12 cited
    • 2023Decisions in Child Protection—Heuristics, Law and Organisation9 cited
    • 2024Enabling street-level work: minimal structures for customized social services8 cited
    • 2024Automatically Prepared? How Frontline Workers Cope in the Face of Automation6 cited
    • 2023Practicing knowledge-agency in highly vulnerable communities: the frontlines of Governance in delivering Brazilian Human services5 cited