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Perceptions of Customer Incivility, Job Satisfaction, Supervisor Support, and Participative Climate: A Multi-Level Approach
16 references·0 citing·47 second hop
Perceptions of Customer Incivility, Job Satisfaction, Supervisor Support, and Participative Climate: A Multi-Level Approach (2021)Perceptions of Customer Incivility, Job S…Multiple levels in job demands-resources theory: implications for employee well-being and performance (2018)Multiple levels in job demand…Workplace resources to improve both employee well-being and performance: A systematic review and meta-analysis (2017)Workplace resources to improv…Self-Determination Theory in Work Organizations: The State of a Science (2017)Self-Determination Theory in …Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Conservation of Resources in …Job demands–resources theory: Taking stock and looking forward. (2016)Job demands–resources theory:…The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention (2015)The relationship between cust…A Critical Review of the Job Demands-Resources Model: Implications for Improving Work and Health (2013)A Critical Review of the Job …Conservation of resource caravans and engaged settings (2011)Conservation of resource cara…The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility (2010)The Role of Job Demands and E…Ensuring Positiveness of the Scaled Difference Chi-square Test Statistic (2009)Ensuring Positiveness of the …Self‐determination theory and work motivation (2005)Self‐determination theory and…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Climate perceptions matter: A meta-analytic path analysis relating molar climate, cognitive and affective states, and individual level work outcomes. (2003)Climate perceptions matter: A…Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. (2000)Within-group agreement, non-i…Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models. (1998)Functional relations among co…PARTICIPATION, SATISFACTION, AND PRODUCTIVITY: A META-ANALYTIC REVIEW. (1986)PARTICIPATION, SATISFACTION, …EQS : structural equations program manual (1989)LISREL 7 : user's reference guide (1989)A Scaled Difference Chi-Square Test Statistic for Moment Structure Analysis (2001)Individual differences in executive functions are almost entirely genetic in origin. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2005Self‐determination theory and work motivation7,742 cited
  • 2016Job demands–resources theory: Taking stock and looking forward.6,939 cited
  • 2017Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences5,752 cited
  • 2000Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis.3,573 cited
  • 2017Self-Determination Theory in Work Organizations: The State of a Science3,195 cited
  • 1998Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models.2,978 cited
  • 2009Ensuring Positiveness of the Scaled Difference Chi-square Test Statistic2,706 cited
  • 2013A Critical Review of the Job Demands-Resources Model: Implications for Improving Work and Health2,258 cited
  • 2011Conservation of resource caravans and engaged settings1,811 cited
  • 1986PARTICIPATION, SATISFACTION, AND PRODUCTIVITY: A META-ANALYTIC REVIEW.906 cited
  • 2017Workplace resources to improve both employee well-being and performance: A systematic review and meta-analysis824 cited
  • 2003Climate perceptions matter: A meta-analytic path analysis relating molar climate, cognitive and affective states, and individual level work outcomes.642 cited

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  • 2010The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility511 cited
  • 2018Multiple levels in job demands-resources theory: implications for employee well-being and performance417 cited
  • 2015The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention413 cited
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