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Exploring the reasons for bank-switching behavior in retail banking
16 references·2 citing·38 second hop
Exploring the reasons for bank-switching behavior in retail banking (2021)Exploring the reasons for bank-switching …Financial Literacy and Retirement Preparedness: Evidence and Implications for Financial Education (2007)Financial Literacy and Retire…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–1912 (1994)The Social Construction of Re…A framework linking intangible resources and capabiliites to sustainable competitive advantage (1993)A framework linking intangibl…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Little Jiffy, Mark Iv (1974)Little Jiffy, Mark IvAn Index of Factorial Simplicity (1974)An Index of Factorial Simplic…A Second Generation Little Jiffy (1970)A Second Generation Little Ji…Why do bank customers switch? A systematic literature review (2023)Why do bank customers switch?…Bank's service failures and bank customers' switching behavior: does bank reputation matter? (2023)Bank's service failures and b…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)The Application of Electronic Computers to Factor Analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)Comparison of five rules for determining the number of components to retain. 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(1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)When is a correlation matrix appropriate for factor analysis? Some decision rules. (1974)Exploratory Factor Analysis: A Five-Step Guide for Novices (2010)Blended learning: the new normal and emerging technologies (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1970A Second Generation Little Jiffy4,816 cited
  • 1974Little Jiffy, Mark Iv3,418 cited
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  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1993A framework linking intangible resources and capabiliites to sustainable competitive advantage1,910 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2007

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Financial Literacy and Retirement Preparedness: Evidence and Implications for Financial Education
1,595 cited
  • 1994The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–19121,469 cited
  • Cited by

    • 2023Bank's service failures and bank customers' switching behavior: does bank reputation matter?29 cited
    • 2023Why do bank customers switch? A systematic literature review20 cited