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How industry and occupational stereotypes shape consumers' trust, value and loyalty judgments concerning service brands
16 references·1 citing·44 second hop
How industry and occupational stereotypes shape consumers' trust, value and loyalty judgments concerning service brands (2021)How industry and occupational stereotypes…Specification, evaluation, and interpretation of structural equation models (2011)Specification, evaluation, an…Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. (2002)A model of (often mixed) ster…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Initial Trust Formation in New Organizational Relationships (1998)Initial Trust Formation in Ne…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Natural categories (1973)Natural categoriesCustomer evaluations of winery tasting room employees with disabilities (2026)Customer evaluations of winer…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 2002A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition.7,356 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
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  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2011Specification, evaluation, and interpretation of structural equation models3,734 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1998Initial Trust Formation in New Organizational Relationships3,059 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis

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2,596 cited
  • 1973Natural categories2,553 cited
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    • 2026Customer evaluations of winery tasting room employees with disabilities0 cited