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Buyers' trust and mistrust in e-commerce platforms: a synthesizing literature review
16 references·16 citing·30 second hopsampled
Buyers' trust and mistrust in e-commerce platforms: a synthesizing literature review (2021)Buyers' trust and mistrust in e-commerce …Procedures for Performing Systematic Reviews (2004)Procedures for Performing Sys…Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Electronic word-of-mouth via …Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…The Uses of Argument (2003)The Uses of ArgumentDeveloping and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Social Capital in the Creation of Human Capital (2000)Social Capital in the Creatio…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…An Integrative Model of Organizational Trust (1995)An Integrative Model of Organ…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1994)The magical number seven, plu…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…The theory of planned behavior (1991)The theory of planned behaviorUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Social Capital in the Creation of Human Capital (1988)Social Capital in the Creatio…The Role of Market Forces in Assuring Contractual Performance (1981)The Role of Market Forces in …The magical number seven, plus or minus two: Some limits on our capacity for processing information. (1956)The magical number seven, plu…Pathways to Rural E-Commerce: A Systematic Review of Drivers, Barriers, and Policy Implications (2026)Pathways to Rural E-Commerce:…An Improved AHP-Ridge Regression Hybrid Model for Consumer Trust Evaluation in Cross-Border B2C E-Commerce (2026)An Improved AHP-Ridge Regress…The trust paradox: An exploration of consumer psychology and behavior in cross-border shopping using E-commerce mobile applications (2025)The trust paradox: An explora…The moderating role of personalized recommendations in the trust–satisfaction–loyalty relationship: an empirical study of AI-driven e-commerce (2025)The moderating role of person…Understanding Consumer Trust Dynamics and Purchase Intentions in a Multichannel Live Streaming E-Commerce Context: A Trust Transfer Perspective (2024)Understanding Consumer Trust …Literature Study on IT: Characteristics of E-commerce Seller Side (2024)Literature Study on IT: Chara…Factors influencing continuance intention to use mobile banking: an extended expectation-confirmation model with moderating role of trust (2024)Factors influencing continuan…Understanding Trust Drivers of S-commerce (2023)Understanding Trust Drivers o…Uncertainty in the platform market: The information asymmetry perspective (2023)Uncertainty in the platform m…TOE Framework for E-Commerce Adoption by MSMEs during The COVID-19 Pandemic: Can Trust Moderate? (2023)TOE Framework for E-Commerce …The impact of blockchain technology on the online purchase behavior of green agricultural products (2023)The impact of blockchain tech…Navigating Style: Exploring the Influence of Perceived Benefit and Perceived Ease of Use on Attitude Towards Use in AI-Enhanced Fashion E-Commerce (2023)Navigating Style: Exploring t…Investigating factors influencing trust in C2C e-commerce environments: A systematic literature review (2023)Investigating factors influen…Adoption factors in digital lending services offered by FinTech lenders (2023)Adoption factors in digital l…What prompts consumers to purchase online? A machine learning approach (2022)What prompts consumers to pur…Technology Adoption in the Digital Entertainment Industry during the COVID-19 Pandemic: An Extended UTAUT2 Model for Online Theater Streaming (2022)Technology Adoption in the Di…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)User Acceptance of Information Technology: Toward A Unified View1 (2003)The Norm of Reciprocity: A Preliminary Statement (1960)Markets and Hierarchies (1975)Bowling Alone: America's Declining Social Capital (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Its Origins and Applications in Modern Sociology (1998)Exchange and Power in Social Life (2017)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)EXPERIMENTAL PSYCHOLOGY (1940)Working Memory (1974)A scaling method for priorities in hierarchical structures (1977)How to make a decision: The analytic hierarchy process (1990)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Social Capital: Prospects for a New Concept (2002)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)
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References

  • 1991The theory of planned behavior90,729 cited
  • 1988Social Capital in the Creation of Human Capital26,947 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 2000Social Capital in the Creation of Human Capital21,666 cited
  • 1956The magical number seven, plus or minus two: Some limits on our capacity for processing information.17,773 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1994The magical number seven, plus or minus two: Some limits on our capacity for processing information.17,161 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1995An Integrative Model of Organizational Trust10,705 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2003The Uses of Argument7,099 cited
  • 2004Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?5,913 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2004Procedures for Performing Systematic Reviews

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5,198 cited
  • 1981The Role of Market Forces in Assuring Contractual Performance3,652 cited
  • Cited by

    • 2023The impact of blockchain technology on the online purchase behavior of green agricultural products106 cited
    • 2025The moderating role of personalized recommendations in the trust–satisfaction–loyalty relationship: an empirical study of AI-driven e-commerce95 cited
    • 2024Factors influencing continuance intention to use mobile banking: an extended expectation-confirmation model with moderating role of trust75 cited
    • 2023Uncertainty in the platform market: The information asymmetry perspective71 cited
    • 2023Understanding Trust Drivers of S-commerce43 cited
    • 2024Understanding Consumer Trust Dynamics and Purchase Intentions in a Multichannel Live Streaming E-Commerce Context: A Trust Transfer Perspective39 cited
    • 2023Adoption factors in digital lending services offered by FinTech lenders35 cited
    • 2022Technology Adoption in the Digital Entertainment Industry during the COVID-19 Pandemic: An Extended UTAUT2 Model for Online Theater Streaming32 cited
    • 2022What prompts consumers to purchase online? A machine learning approach23 cited
    • 2023Investigating factors influencing trust in C2C e-commerce environments: A systematic literature review19 cited
    • 2023TOE Framework for E-Commerce Adoption by MSMEs during The COVID-19 Pandemic: Can Trust Moderate?15 cited
    • 2025The trust paradox: An exploration of consumer psychology and behavior in cross-border shopping using E-commerce mobile applications13 cited
    • 2023Navigating Style: Exploring the Influence of Perceived Benefit and Perceived Ease of Use on Attitude Towards Use in AI-Enhanced Fashion E-Commerce11 cited
    • 2024Literature Study on IT: Characteristics of E-commerce Seller Side0 cited
    • 2026An Improved AHP-Ridge Regression Hybrid Model for Consumer Trust Evaluation in Cross-Border B2C E-Commerce0 cited
    • 2026Pathways to Rural E-Commerce: A Systematic Review of Drivers, Barriers, and Policy Implications0 cited