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The Practice of hospitality management
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The Practice of hospitality management (1982)The Practice of hospitality managementExamining the core competencies for success in the hotel industry: The case of Cyprus (2021)Examining the core competenci…What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews (2014)What Types of Hotels Make The…Applications of Data Envelopment Analysis in the Service Sector (2011)Applications of Data Envelopm…Hospitality curriculum: A foundation perspective (2006)Hospitality curriculum: A fou…Customer satisfaction measurement practice in Taiwan hotels (2004)Customer satisfaction measure…Research in strategic management in the hospitality industry (1998)Research in strategic managem…Corporate and national culture ‐ an irreconcilable dilemma for the hospitality manager? (1998)Corporate and national cultur…Hotel marketing strategy and the theory of reasoned action (1996)Hotel marketing strategy and …Against social science? (1988)Against social science?An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Role of social media in online travel information search (2009)CRITICAL QUESTIONS FOR BIG DATA (2012)Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study (2021)A complex network analysis of local and non-local tourist flows in Beijing through mobile phone data (2023)Measuring the efficiency of decision making units (1978)A slacks-based measure of efficiency in data envelopment analysis (2001)An Introduction to Efficiency and Productivity Analysis (2005)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The perceived impact of risks on travel decisions (2006)Understanding service quality in a virtual travel community environment (2012)An integrated model of festival revisit intentions (2016)Strategy and Structure: Chapters in the History of Industrial Enterprise. (1963)How much does industry matter? (1991)Competing for the Future (1994)Strategic alliances for competitive advantage: evidence from Israel's hospitality and tourism industry (2000)Examination of grounded theory analysis with an application to hospitality research (2005)Scanning the business environment (2008)The Competitive Advantage of Nations (1990)The Competitive Advantage of Nations (1991)Qualitative research: Methods in the social sciences (2006)Cultural Dimensions Among Malaysian Employees (2008)CSR adoption in the multinational hospitality context (2019)The effect of educational leadership on students’ achievement: a cross-cultural meta-analysis research on studies between 2008 and 2018 (2019)Labor and Monopoly Capital (1974)Theory in hospitality management (1982)The world of waiters (1985)The teaching of industrial and other sociologies in higher education: the case of hotel and catering management studies (1992)Zero defections: quality comes to services. (1990)Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry (2013)Service quality and customer satisfaction: qualitative research implications for luxury hotels (2015)Muslim tourist perceived value: a study on Malaysia Halal tourism (2018)Coefficient Alpha and the Internal Structure of Tests (1951)An Index of Factorial Simplicity (1974)The Core Competence of the Corporation (2006)The Competent Manager: A Model for Effective Performance (1982)The competent manager: A model for effective performance (1983)Hospitality-management Competencies (2000)Impact of Service Expectation, Experiential Quality, and Perceived Value on Hotel Customer Satisfaction (2022)Explore links among marketing knowledge, data literacy, skill improvement, and learning attitude in STEAM application for hospitality and tourism education (2023)Predicting career success in the hospitality industry of Cyprus: a competency-based approach (2024)
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Cited by

  • 2004Customer satisfaction measurement practice in Taiwan hotels166 cited
  • 1998Research in strategic management in the hospitality industry118 cited
  • 1996Hotel marketing strategy and the theory of reasoned action98 cited
  • 1998Corporate and national culture ‐ an irreconcilable dilemma for the hospitality manager?71 cited
  • 2011Applications of Data Envelopment Analysis in the Service Sector40 cited
  • 2014What Types of Hotels Make Their Guests (Un)Happy? Text Analytics of Customer Experiences in Online Reviews28 cited
  • 2021Examining the core competencies for success in the hotel industry: The case of Cyprus24 cited
  • 1988Against social science?7 cited
  • 2006Hospitality curriculum: A foundation perspective0 cited

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