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Reference Service Standards, Performance Criteria, and Evaluation.
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Reference Service Standards, Performance Criteria, and Evaluation. (1986)Reference Service Standards, Performance …Reference Service in Academic Libraries: Accommodation of International Students (2011)Reference Service in Academic…Transforming the rational perspective on skill development: The Dreyfus model in library reference work (2008)Transforming the rational per…Voices from the other side: User reports of New Zealand library reference encounters. (2007)Voices from the other side: U…Paraprofessionals at the Reference Desk (2000)Paraprofessionals at the Refe…Attribution theory and academic library performance evaluation (1999)Attribution theory and academ…“I know it when i see it”: Assessing good teaching (1998)“I know it when i see it”: As…Reference Communication: Commonalities in the Worlds of Medicine and Librarianship (1996)Reference Communication: Comm…Developing Behavioral Reference Desk Performance Standards. (1994)Developing Behavioral Referen…Ensuring Quality Reference Desk Service: The Introduction of a Peer Process. (1991)Ensuring Quality Reference De…Accuracy of information provision: the need for client-centred service (1990)Accuracy of information provi…Usage of academic libraries: the role of service quality, resources, and user characteristics (2004)Reference service to international students: A field stimulation research study (2005)Evaluation of Reference Services—A Review (2007)International Students and Academic Libraries (2018)Evaluation of User’s Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria (2019)Reframing Reference for Marginalized Students: A Participatory Visual Study (2019)Evaluating Reference Librarians (1984)Instruction Librarians: Acquiring the Proficiencies Critical to their Work (1993)Flying a light aircraft: reference service evaluation from a user's viewpoint. (1994)Thriving in Changing Times: (1996)Well Trained Users in a Small Theological Library? (2002)Designing successful workshops for digital tools (2007)Attribution theory in social psychology (1967)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)Attribution: Perceiving the Causes of Behavior (1987)A Dramaturgical Perspective on Academic Libraries (2005)Performance Evaluations as Gender Barriers in Professional Organizations: A Study of Auditing Firms (2009)An Autoethnographic Approach to a Supervisor-Supported Climate Survey (2019)Competitive advantage, creating and sustaining superior performance (1985)Improving Reference Performance: Results of a Statewide Survey. (1985)Reference Success: Does the 55 Percent Rule Tell the Whole Story?. (1989)Dimensions of competence: interpersonal skills development within the LIS curriculum (1992)A Testing Question: The Quality of Reference Services in Scottish Public Libraries (1993)An Evaluation of the Reference Service at the Educational Resources Centre, University of Melbourne (1995)An Essay Concerning Human Understanding. (1925)The Social Psychology of Groups. (1960)Students' natural use of language for academic library concepts (2006)Question-Negotiation and Information Seeking in Libraries (2015)Paraprofessionals at the Reference Desk. (1988)Patron Behavior in Libraries: A Handbook of Positive Approaches to Negative Situations (1997)Library Technician Programs: Skills-Oriented Paraprofessional Education (1998)Assessing the Training Program for New Graduate Assistants: One Institution's Experience (2019)Development, implementation and importance of an undergraduate peer research consultant program at the University of North Dakota’s Chester Fritz Library (2020)Neutral Questioning: A New Approach to the Reference Interview. (1986)Information Literacy Competency Standards for Higher Education (2000)The Reflective Practitioner: How Professionals Think in Action (1985)Communities of practice learning, meaning, and identity (1999)Activity theory as a framework for analyzing and redesigning work (2000)INFLUENCE OF PERFORMANCE APPRAISAL ON JOB PERFORMANCE OF LIBRARY EMPLOYEES IN SELECTED UNIVERSITY LIBRARY AND INFORMATION CENTERS IN SOUTH-WEST NIGERIA (2015)
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Cited by

  • 1999Attribution theory and academic library performance evaluation15 cited
  • 2011Reference Service in Academic Libraries: Accommodation of International Students12 cited
  • 1998“I know it when i see it”: Assessing good teaching10 cited
  • 1990Accuracy of information provision: the need for client-centred service10 cited
  • 1991Ensuring Quality Reference Desk Service: The Introduction of a Peer Process.9 cited
  • 2000Paraprofessionals at the Reference Desk9 cited
  • 1996Reference Communication: Commonalities in the Worlds of Medicine and Librarianship5 cited
  • 1994Developing Behavioral Reference Desk Performance Standards.5 cited
  • 2008Transforming the rational perspective on skill development: The Dreyfus model in library reference work4 cited
  • 2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited

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