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Empowerment als Ansatzpunkt zur effektiven Steuerung der Kundenintegration? — Eine konzeptionelle Analyse
16 references·0 citing·44 second hop
Empowerment als Ansatzpunkt zur effektiven Steuerung der Kundenintegration? — Eine konzeptionelle Analyse (2009)Empowerment als Ansatzpunkt zur effektive…Interaktive Wertschöpfung kompakt (2017)Interaktive Wertschöpfung kom…Interaction Orientation and Firm Performance (2008)Interaction Orientation and F…Service-dominant logic: continuing the evolution (2007)Service-dominant logic: conti…A multilevel study of leadership, empowerment, and performance in teams. (2007)A multilevel study of leaders…Empowerment and team effectiveness: An empirical test of an integrated model. (2006)Empowerment and team effectiv…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Employee Empowerment: An Integrative Psychological Approach (2001)Employee Empowerment: An Inte…Die grenzenlose Unternehmung (2001)Die grenzenlose UnternehmungBEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT. (1999)BEYOND SELF-MANAGEMENT: ANTEC…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Customer Contributions to Qua…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…The empowerment of service workers: what, why, how, and when. (1992)The empowerment of service wo…Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation (1990)Cognitive Elements of Empower…The Empowerment Process: Integrating Theory and Practice (1988)The Empowerment Process: Inte…Managing customers as human resources in service organizations (1986)Managing customers as human r…Intrinsic Motivation and Self-Determination in Human Behavior (1985)Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Efficacy: The Exercise of Control (1999)Cohesion and Performance in Groups: A Meta-Analytic Clarification of Construct Relations. (2003)Virtual Teams: What Do We Know and Where Do We Go From Here? (2004)Empowering Leadership in Management Teams: Effects on Knowledge Sharing, Efficacy, And Performance (2006)Generalized expectancies for internal versus external control of reinforcement. (1966)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Linking Empowering Leadership and Employee Creativity: The Influence of Psychological Empowerment, Intrinsic Motivation, and Creative Process Engagement (2010)Exchange and Power in Social Life (2017)Firm Resources and Sustained Competitive Advantage (1991)Customer Satisfaction Cues To Support Market Segmentation and Explain Switching Behavior (2000)Firm resources and sustained competitive advantage (2004)Supply chain risk mitigation: modeling the enablers (2006)Strategic management a stakeholder approach (2010)Corporate Social Responsibility and Credit Ratings (2013)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Two Decades of Research and Development in Transformational Leadership (1999)The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work (2004)Self‐determination theory and work motivation (2005)Evolving to a New Dominant Logic for Marketing (2003)Service-dominant logic: reactions, reflections and refinements (2006)Managing the co-creation of value (2007)Customer Engagement (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Institutions and axioms: an extension and update of service-dominant logic (2015)On the Evaluation of Structural Equation Models (1988)The Essential Impact of Context on Organizational Behavior (2006)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Motivation through the design of work: test of a theory (1976)The Behavioral Consequences of Service Quality (1996)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Co-production and customer loyalty in financial services (2007)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Value‐adding partnerships and co‐opetition models in the grocery industry (2003)Leadership excellence (2005)Management von Netzwerkorganisationen - Zum Stand der Forschung (2007)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)The empowering leadership questionnaire: the construction and validation of a new scale for measuring leader behaviors (2000)
this work references cited by second hop

References

  • 2007Service-dominant logic: continuing the evolution7,615 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
  • 1988The Empowerment Process: Integrating Theory and Practice4,310 cited
  • 1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1999BEYOND SELF-MANAGEMENT: ANTECEDENTS AND CONSEQUENCES OF TEAM EMPOWERMENT.2,099 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
  • 1992The empowerment of service workers: what, why, how, and when.1,243 cited
  • 2001Die grenzenlose Unternehmung830 cited
  • 1996Customer Contributions to Quality: A Different View of the Customer-Oriented Firm794 cited
  • 2007A multilevel study of leadership, empowerment, and performance in teams.760 cited
  • 2008Interaction Orientation and Firm Performance701 cited
  • 2001Employee Empowerment: An Integrative Psychological Approach608 cited
  • 1986Managing customers as human resources in service organizations532 cited
  • 2006Empowerment and team effectiveness: An empirical test of an integrated model.

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  • 2017Interaktive Wertschöpfung kompakt467 cited
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